General
- A2P guidelines by Plivo to work with ISVs
- How to control your data logging preference on Plivo's infrastructure
- Messaging Compliance Standards and Enforcement Policy
- Messages per Second (MPS)
- A2P Messaging Throughput in Canada
- A2P Messaging Throughput in the US
SMS
- How to access the message content?
- FAQ — Number Lookup API
- List of characters replaced by automatic encoding feature
- What is automatic encoding?
- Can the source number for an outbound text message be a non-Plivo number?
- Why should I authorize Plivo to view my SMS content?
MMS
- Is MMS supported by all carriers in the US and Canada?
- What types of multimedia content does Plivo accept?
- What are the size limitations for sending messages with text and images?
- What are the MMS upload size limits and file restrictions?
- How can I upload media to an MMS message?
- How do I retrieve image files from MMS messages?
Short Codes
- Short Code Registry Updates to Support Enhanced Vetting and Monitoring
- Canada Short Code Application Guidelines
- US Short Code Application Guidelines
- Short Code Management and Renewal Policy
- US and Canada Short Code Process
- Brazil Short Code Information
Powerpack
- What are the benefits of adding a short code to my Powerpack?
- How do I remove a short code from my Powerpack?
- Can I add the same short code number to multiple Powerpacks?
- Can I add a short code number to my Powerpack?
- Can I use PHLOs to handle incoming messages in my Powerpack?
- How can I send 6,000 or more SMS messages per day using a long code in the US?
Sender ID
- How to Comply with TRAI's New PE-TM Binding Chain Requirement
- FAQ on Sender ID
- Preregistration Country Charges and ETA for Sender ID
- List of Countries Based on Sender ID Regulations
- DLT Registration Process for Sending SMS to India
- What are the fees for registering a sender ID?
Delivery Alerts
- When does Plivo determine that my inbound delivery rates are low?
- I've received an inbound delivery email alert from Plivo. What should I do?
- I've received an outbound delivery email alert from Plivo. What should I do?
- Will I start receiving multiple email messages if I enable inbound and outbound message delivery alerts?
- How does Plivo determine that my outbound delivery rates are low?
- Will Plivo send me an alert when my inbound message URL is unresponsive?
SMS Geo Permissions
- What is the Default List of Enabled Countries under Geo-permissions?
- What are Geo-Permissions in Plivo and why should I use them?
- How Can I Manage Geo-Permissions for My Plivo Account?
- I had overridden the Geo Permissions for one of my subaccounts but now I want the main account's preferences to apply to that subaccount. How can I do this?
- Can I configure my SMS Geo Permissions for each of my subaccounts separately?
- How can I block or allow outbound SMS messages to a specific list of countries?
Country-Specific Restrictions and Features
- Requirements for Sending SMS and Calls to India
- UK SMS Regulations : Guidelines to Register Your Sender ID
- Messaging from Canadian Long Codes to US
- Singapore Sender ID Requirements
- Why am I getting the error "This caller ID is not allowed for outbound message"?
- Why is my carrier blocking SMS messages from my long code number?
PHLO
10DLC
- Why did my brand registration fail, and how can I fix it?
- Why was my campaign registration declined, and how can I fix it?
- How to set up email alerts for your 10DLC submissions?
- How to link numbers with 10DLC campaigns?
- How to register a 10DLC campaign on the Plivo console?
- How to register a 10DLC brand on the Plivo console
DND
- Can I reply to customers who have opted out?
- What keywords trigger the "Do Not Disturb" (DND) feature?
- How can I ensure my messages adhere to DND regulations?
- Can my customers opt back in after opting out?
- Does opting out from one number affect messages from other numbers in a 10DLC campaign?
- How do I enable DND for short codes?