SMS Geo Permissions

Subaccounts for which Geo Permissions have been overridden appear with a “Overridden” tag next to them in the All Accounts dropdown. To remove this override:

1. Navigate to SMS > Settings > Geo Permissions in your Plivo console.
2. Select the subaccount for which you want to remove the override.
3. Click on Remove Override.

Yes. By default, all subaccounts are configured to use the main account’s Geo Permissions preferences. For instance, if outbound messages to France are disabled for the main account, then subaccounts cannot by default send SMS traffic to France. 

As a Plivo user, you can choose to override Geo Permissions preferences at a subaccount level. To do this: 

1. Navigate to SMS > Settings > Geo Permissions in the Plivo console.
2. Select the subaccount from the All Accounts dropdown menu. 
3. Enable or disable traffic to specific countries from the list of countries provided. 
4. Save your preferences.

Subaccounts for which preferences have been overridden appear with an “Overridden” tag next to them in the All Accounts dropdown.

Plivo uses geo permissions to help curb unexpected costs that may have been caused by fraudsters creating spurious messaging traffic. You can choose to enable or disable SMS traffic to specific countries. We’ll block (and not charge for) any messages sent to countries not in the allowed list.

To manage your account's SMS geo permissions, navigate to SMS > Settings > Geo Permissions in the Plivo console.

As of November 15, 2022, new Plivo customers have geo permissions enabled for only the US and Canada by default. At the same time, for existing customers, we’re removing geo permissions for sending messages to all countries that the customer has not sent any SMS messages to in the last 60 days.

You can change the default permissions at any time from the Plivo console. Changes are immediately enforced for new messages sent using the SMS API or messages queued in our system. Messages to blocked countries will fail with error code 450.