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General

  • Bitrix24 Integration

    Sign up for a free Plivo account, and register for or log in to a Bitrix24 account. Then search for Plivo in the Bitrix24 Marketplace, and install Plivo by clicking on the Install button.

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    You'll then be redirected to the Plivo Application page. Enter your Plivo Auth ID, Auth Token, and sender ID details. Save the details, then click on the Test SMS button to validate the integration. 

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    Please note that sender ID refers to the source number. You can rent a Plivo US/Canada number if the destination number is a US/Canada number.   

    Test and validate

    Once you're done with the implementation, you can test the setup from the Test SMS page. You can trigger a test SMS message by entering a destination number and message content. 

    Note: 

    • You can trigger bulk SMS messages to multiple recipients by providing a list of destination numbers separated with the delimiter "<" (e.g. 14156667777<14157778888<14158889999).
    • Bitrix24/Plivo integration supports only outbound SMS.
  • How can I enable SMS and MMS through toll-free numbers?

    Starting October 1, 2022, if the messaging volume from your toll-free numbers toward US subscribers exceeds these limits, you must verify those numbers. Messages in excess of these limits will be marked as undelivered.

    • Daily limit: 2,000 messages per day
    • Weekly limit: 12,000 messages per week
    • Monthly limit: 25,000 messages per month

    All messages, regardless of whether they were successfully delivered, count toward daily/weekly/monthly limits. If, for example, a customer attempts to send 25,000 messages on the first of the month, the first 2,000 messages will be sent and the remaining 23,000 will be blocked because of the daily limit. However, all 25,000 messages will count toward the weekly and monthly limits. Any attempt to send more messages the following day will fail with error code 960 because of the weekly limit.


    The day resets at 12:00 midnight PST, while the week resets on Sunday at 12:00 midnight PST. A month refers specifically to a calendar month.


    These limits apply only to US destinations. All messages toward Canada must be sent from verified numbers starting October 1, 2022.

    To submit a verification request, fill out the Plivo Toll-Free Verification form

    • The details you enter in the form should apply to the business that will be sending out the messages. This means that if you’re submitting a toll-free verification request on behalf of a customer, the form information for fields such as use case and opt-in flow should apply to the customer.
    • You don’t need to provide message samples for every message you plan to send, but we recommend that you provide enough samples to be representative of most of your messaging traffic.
    • Snowshoeing is strictly prohibited on toll-free numbers. If your business has a legitimate requirement for using multiple numbers for the same use case, provide a clear and detailed justification in the Use Case field.
    • Any images you uploaded (for opt-in workflow, for instance) should be clear and in JPG or PNG format.

    The verification process currently takes 2-3 weeks; the process is outlined in our documentation. We’re working on reducing this time. 

    If you need to submit verification requests for multiple numbers at once, please create a ticket with our support team.

     

  • How can I add a line break in my SMS or MMS message?

    To include line breaks in messages sent from Plivo, you may need to encode the newline escape sequence "\n" in your code. Here’s an example of how this works:

    curl -X POST https://api.plivo.com/v1/Account/<auth_id>/Message/ \
      -u <auth_id>:<auth_token> -H 'Content-Type: application/json' \
      -d '{  "src" : "14845355114", 
      "dst" : "14845355111"  , 
      "text": "Here is my first line\nHere is my second line" 
    }'

    This example sends an outbound message from the sender (484) 535-5114 (+14845355114) to the recipient at (484) 535-5111 (+14845355111), and includes the message:

    Here is my first line
    Here is my second line

    In your own applications, you can use similar syntax, updating several <variables> and strings:

    • Line 1 — your Auth ID
    • Line 2 — your Auth ID and Auth Token
    • Line 3 — a valid sender/from number
    • Line 4 — a valid destination number
    • Line 5 — the desired message text
  • What countries do you support for SMS?

    We support inbound SMS in the following countries:

    Australia
    Austria
    Belgium
    Canada
    France
    Netherlands
    Sweden
    United Kingdom
    United States

    We support outbound SMS in more than 200 countries.

  • What's the difference between promotional and transactional SMS messages?

    A promotional SMS message is sent with the objective of promoting a product or service. These are sales and marketing messages which may or may not be solicited by the recipient.

    A transactional SMS message is sent to customers with the purpose of passing on information necessary for using your product or service. For example: 

    • Messages sent for two-factor authentication or one-time passwords
    • Notifications regarding a product or service used by a customer, such as an appointment reminder
  • How to Export Message Detail Records (MDR)

    Customers can generate Message Detail Record (MDR) reports directly from the Plivo console

     To find your MDRs, log in to your account. Navigate to SMS, then Logs. Filter the logs by clicking on Filter Logs. From the drop-down list select either "Select MDRs on this page" or "Select all MDRs," then click Export.

    If the logs are of downloadable size, the file will automatically be downloaded to your device. If the logs are too large, exported logs will be emailed to your registered email address.

    The information included in your MDR export includes: 

    For a downloaded file:

    Message UUID

    From

    To    

    To Country ISO2

    Direction    

    Message Time    

    Status    

    Error Code    

    Error Reason    

    Units    

    Rate Per Unit (USD)    

    Carrier Surcharge Per Unit (USD)    

    Total Charge Per Unit (USD)    

    Total Charge (USD)

    For an emailed file:

    Message UUID

    From    

    To    

    Direction    

    Time    

    Status    

    Units    

    Amount    

    Message Rate    

    Message Charge

     

    We retain MDRs in our transactional databases for 90 days.