When does Plivo determine that my inbound delivery rates are low?

Our monitoring systems continuously assess the delivery rate of inbound messages. We evaluate the delivery rates of all inbound messages received for your account within the past hour. This evaluation occurs in 15-minute intervals. An alert is triggered if the percentage of undelivered messages exceeds a threshold. This threshold is determined based on your account's past inbound delivery rates.

For example: 

  • At 11 a.m., we will evaluate the delivery rate of inbound messages received between 10:00 a.m. and 11:00 a.m.
  • If the delivery rate falls below 90% (a threshold determined by the account's previous delivery rates), we will send an alert to your configured email address.

Note: For inbound messages, the validity of an evaluation period is assessed only if at least 10 inbound messages were processed during that hour. If the number of messages is fewer than 10, no email alerts will be triggered.

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