This video walks you through the Plivo console, so you can see where to locate key functions for your day-to-day operations.
This video walks you through the Plivo console, so you can see where to locate key functions for your day-to-day operations.
Looking to keep your account secure? Follow these recommended best practices to make sure your information stays safe.
Pricing for Plivo products varies by country. You can check the prices on the Plivo console.
For pricing of inbound and outbound calls, click on Voice > Pricing.
You can select the country from the drop-down menu to see rates in the console or download a .csv file listing the inbound and outbound call rates for each country.
For pricing of inbound and outbound SMS text messages, click on Messaging > Pricing. You can select the country from the drop-down menu to see rates in the console or download a .csv file listing the inbound and outbound messaging rates for each country.
You can also check Plivo pricing using our API.
You can discontinue using Plivo’s services and close your account from the Plivo console. Navigate to Account > Service Address and click Close Account.
A pop-up will prompt you to enter your Plivo credentials to confirm that you want to close the account.
This process is irreversible. Once you close your Plivo account:
Once a Plivo account is closed, a user with the same email address and phone number will no longer be able to sign up for a Plivo account. You must use a different email address and a phone number if you wish to create a new Plivo account.
Plivo is legally required to retain all identifying information and proof of address provided by customers, including email address and phone number information, even after an account is closed.
You can change your password from the Plivo console. Click on Account > Settings > Security. Enter your old password for authentication and your new password twice, then Save Changes.
If you’ve forgotten your password and are unable to log in to your Plivo account, click on Forgot Password on the console login page. This will trigger an email to your registered email address. Click on the link provided in the email to enter a new password and log in.
Plivo uses the email address associated with your account to send important updates and notifications, so it's important to make sure the address is correct. Only the owner of an account can update the email address.
To update the email address associated with your Plivo account:
Starting May 1, 2021, you must use a secure two-factor authentication (2FA) mechanism to log in to the Plivo console. 2FA provides an additional level of security by asking for a unique verification code to be sent to your mobile number when you log in into your account. This provides more protection for your profile and transaction information even when your user credentials are compromised.
In the Plivo console, visit Account > Settings > Security. Under Two Factor Authentication toggle the button from Disabled to Enabled.Plivo will send you a confirmation email message. The next time you log in, Plivo will send a one-time password via SMS to the phone number associated with the account. The OTP will be valid for only three minutes. If it expires, or if you don't receive the OTP, verify your phone number and click Try Again. You can also request the OTP via phone call.
Yes. To change the number associated with your account for two-factor authentication, make sure you have access to both your old and new phone numbers. Please make sure the new number is a valid mobile number. In the Plivo console, click on Account > Settings > Security.
Click on Change Your Number. Enter your new phone number and click Update Number.
You'll receive a one-time password via SMS to the new phone number associated with the account. The OTP will be valid for only three minutes. If it expires, or if you don't receive the OTP, verify your phone number and click Try Again. You can also request the OTP via phone call.
Plivo uses Auth ID and Auth Token credentials to authenticate the account from which an API request is triggered:
If another user gets access to your Auth ID and Auth Token, they'll be able to use your Plivo API to make calls and send messages to any destination. Make sure to keep your Auth ID and Auth Token private at all times and don't share them with any third party.
You can find your Auth ID and Auth Token at the top of the home page of the Plivo dashboard. Click on the eyecon next to the Auth Token to make it visible.
The Auth ID of any Plivo account cannot be changed. However, you can change the Auth Token by clicking to Account > Settings > Credentials and choosing either of the two options listed.
When you click Generate Auth Token, Plivo will generate a new Auth Token that you can use as a password to authenticate your API requests.
If you suspect your Plivo account has been compromised, or you see charges that don't reflect your usage, immediately change your Auth Token and your Plivo account password. On the Account Credentials page where you change your password you can also set up two-factor authentication for increased security.
When you sign up with Plivo, you'll be given a free account so you can try our platform risk-free. Register here with your corporate email address. Plivo has security protocols in place that flag signups made from a consumer domain email address, such as @gmail or @hotmail. We ask that all our customers sign up using a corporate domain email address.
Check your inbox for an activation email from Plivo. Click on the link included in the email to activate your account. The account will remain inactive until the link is clicked.
Check your Spam or Trash folder if you don't receive an email. Check your firewall settings to make sure your inbox doesn't block emails from Plivo.
If you don't receive the email, reach out to our support team.
To complete signup, enter a valid, SMS-enabled, non-VoIP number for phone verification. Enter a valid number with no spaces or hyphens between digits.
The Plivo account creation process is incomplete without the mandatory security step of verifying a phone number. If you enter a valid number and are unable to receive a code from Plivo via text message, you can instead receive a code via phone call. If both options fail after multiple attempts, please reach out to our support team.
After you've registered, you can use your new account to test our platform and services. To start, purchase a number using the Plivo console, then start testing Plivo's voice and SMS APIs.
To upgrade to a Standard account and overcome the limitations of a free trial account, visit Billing > Upgrade.
To create a support ticket, start by navigating to the Plivo support homepage and clicking on Create New Ticket.
This brings you to a page that asks for:
You can also add attachments. Click on Create a New Ticket to create the ticket. A member of our support team will investigate your request and reach out as soon as possible. You can check the status of a previous ticket from the support homepage by clicking on Check Ticket Status.