Plivo provides voice and messaging communication services in more than 190 countries, each of which has local laws about telecommunication services, and we partner with carriers worldwide whose policies we need to be compliant with. To ensure compliance with regulations, and prevent scenarios of SMS phishing and unsolicited voice calls, we have put measures in place to proactively verify account signups on the Plivo platform.
Why was my Plivo account signup put on hold?
Plivo is required to comply with local laws for telecommunication services around the globe. To ensure compliance with such regulations globally, we perform a risk assessment on all signups from new potential customers. If our assessment indicates a high risk, we may put a business on a hold list, indicating that we are unable to provide service to them at this time. Unfortunately, we are unable to disclose the specific reasons or parameters considered during our evaluation.
How can I get my account off the hold list?
Our evaluation process is thorough, and decisions made by our team are final. We are unable to re-evaluate or reconsider account eligibility decisions.
At what stage does Plivo apply restrictions to an account?
Plivo may place restrictions on an account at the time of signup. Even after the signup our internal systems continuously review each account for anomalies. This may lead to your account being put under restrictions at a later time as well. If we apply restrictions to your account, we’ll send you an email detailing that and steps for you to raise a reassessment request.
How can I check whether my account has any restrictions?
You will be able to see an alert message when you log in to the Plivo console.