1. What is the Inactive Account Management Policy?
Plivo’s Inactive Account Management Policy is designed to protect your account and our platform from security risks associated with dormant accounts. These risks include unauthorized account takeovers (especially for accounts with stored payment cards) and the potential misuse or sale of inactive accounts.
2. Why are we implementing this policy?
- Security risks: Inactive accounts with saved payment methods can be vulnerable to takeover and fraud.
- Data protection: Accounts without payment cards can be sold on the dark web, increasing the risk of misuse.
- Cost efficiency: Managing inactive accounts helps optimize storage, processing, and invoicing costs.
3. Which accounts are affected?
The policy applies to all accounts regardless of the product, as “usage” is defined across all Plivo products (not just SMS or Voice).
4. How are accounts marked inactive?
No usage in the last 3 months or more are marked inactive
5. What happens to Inactive accounts?
We take the following steps for accounts with no activity in the last 3 months or more.
- Initial Notification*: You’ll receive an email notifying you that your account has been dormant for over a year.
- Pending Action: If no activity is recorded in the next 30 days:
- Account Closure: Your account will be closed, and any remaining balance will be refunded.
- Follow-Up*: A confirmation email will be sent once your account is closed.
*Note: Email notifications are optional, Plivo reserves the right to close an inactive account without any email communication