Setting Up 2FA Methods

1. How do I change my phone number?

1. Log in to the Plivo Console.
2. Navigate to Account > Settings > Security > Two-Factor Authentication.
3. Click 3 dots next to Phone Verification.

4. Click Change Number.

5. Enter the code received on your default authentication method (or a recovery code if you have already generated it). 

6. Enter your new phone number and verify it with the OTP sent to the new number.

2. How do I set up 2FA using an authenticator app?

1. Log in to the Plivo Console.
2. Go to Account > Settings > Security > Two-Factor Authentication.
3. Click Add next to Authenticator App.

4. Enter the OTP sent to your registered phone number (or use a recovery code if you have that option set up). 

5. Scan the displayed QR code using an authenticator app such as Google Authenticator, 1password or Authy. If you face issues in scanning QR, you can also use the setup key.

6. Enter the six-digit code generated by your app.

 

7. Click Verify to complete the setup.
8. Optionally, set the authenticator app as your default 2FA method.

3. How do I change my authenticator app?

1. Log in to the Plivo Console.
2. Navigate to Account > Settings > Security > Two-Factor Authentication.
3. Click the 3 dots next to Authenticator App
4. Click Change next to Authenticator App if an existing app is linked.

5. Enter the code received on your default authentication method (or a recovery code if you have existing generated). 

6. Follow the steps under How do I set up 2FA using an authenticator app? to link a new app.

4. How do I remove my authenticator app?

1. Log in to the Plivo Console.
2. Navigate to Account > Settings > Security > Two-Factor Authentication.
3. Click 3 dot next to Authenticator App.

4. Click on Remove

5. Enter the code received on your default authentication method (or a recovery code if you have existing generated). 

6. Your account will revert to using the Phone Number (OTP) or Recovery Codes for 2FA.

5. How do I generate and use recovery codes?

1. Log in to the Plivo Console.
2. Navigate to Account > Settings > Security > Two-Factor Authentication.
3. Under Recovery Codes, click Generate Codes.

4. Enter the code received on your default authentication method (or a recovery code if you have existing generated). 

5. You will receive 12 alphanumeric codes.  These codes can be used if you lose access to other 2FA methods.

6. Click Download to save a .txt file of these codes.
7. Click Copy to copy all codes to your clipboard.
8. Click on “I’ve saved it” to activate the displayed Recovery codes
9. Each code can be used only once.

6. Can I view recovery codes again after the initial setup?

No, for security reasons, recovery codes are only shown once during setup. If you lose them, you must generate a new set by following the same process.