1. What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is an added layer of security that requires users to verify their identity using a second method in addition to their password. Plivo supports using SMS/Voice OTPs, authenticator apps, and recovery codes to complete 2FA.
2. Why is 2FA mandatory for my Plivo account?
2FA is mandatory for all users to enhance security. This measure helps protect accounts from unauthorized access and improves the security of your data.
3. What are the available 2FA methods?
- Phone number (OTP) – A one-time password (OTP) sent via SMS/Call to your registered phone number.
- Authenticator app – A time-based code generated by third-party authenticator apps like Google Authenticator, 1password, Microsoft Authenticator, or Authy.
- Recovery codes – A set of pre-generated codes that can be used as a backup if you lose access to your primary 2FA method.
4. What are recovery codes?
Recovery codes are one-time-use alphanumeric codes that serve as a backup 2FA method. They can be used when you cannot access your phone number or authenticator app. You can generate 12 codes and store them for a one-time future use.
5. Can I remove my phone number from 2FA?
No. For security purposes, it is mandatory to link a phone number to your Plivo account.
6. Is there a way to share OTPs or authenticator codes with my team?
We do not advise sharing your 2FA methods with others. However, if you wish to have a shared login for internal teams, platforms like 1Password help you share authenticator app codes securely with a specific group of people.