How to Export Message Detail Records (MDR)

Customers can generate Message Detail Record (MDR) reports directly from the Plivo console

 To find your MDRs, log in to your account. Navigate to SMS, then Logs. Filter the logs by clicking on Filter Logs. From the drop-down list select either "Select MDRs on this page" or "Select all MDRs," then click Export.

If the logs are of downloadable size, the file will automatically be downloaded to your device. If the logs are too large, exported logs will be emailed to your registered email address.

Note: For outbound messages, the 'From' number will be the source number that belongs to the customer, and the 'To' number will be the destination number that belongs to the receiver. In the case of inbound messages, the 'From' number will be the number of the end user sending the message, and the 'To' number will be the number that belongs to the customer.

The information included in your MDR export includes: 

For a downloaded file:

Message UUID

From

To    

To Country ISO2

Direction    

Message Time    

Status    

Error Code    

Error Reason    

Units    

Rate Per Unit (USD)    

Carrier Surcharge Per Unit (USD)    

Total Charge Per Unit (USD)    

Total Charge (USD)

For an emailed file:

Message UUID

From    

To    

Direction    

Time    

Status    

Units    

Amount    

Message Rate    

Message Charge

 

We retain MDRs in our transactional databases for 90 days.

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