How can I enable SMS and MMS through toll-free numbers?

To utilize toll-free numbers for Application-to-Person (A2P) messaging in the US and Canada, completing the toll-free number verification process is imperative. This verification process serves to identify the sender, ensure adherence to best practices in toll-free messaging, and prevent unauthorized access by malicious entities.

During the verification procedure, pertinent details about the company and reasons for employing A2P messaging on toll-free numbers must be furnished. For resellers, providing information regarding the customers on whose behalf text messages will be sent is necessary.

Commencing January 31, 2024, messages sent from unverified Toll-Free numbers will be blocked and might incur messaging fees. 

 

How do I submit a verification request for a toll-free number?

You can submit a verification request using the Plivo console or Plivo's Verification API. Please refer to our quick guide on submitting a toll-free verification request via Plivo Console.

Please note that it can take three to seven business days to complete the verification process.

 

What if I want to change the content of a message on a verified toll-free number?

You must submit a new verification request if you wish to change the content of a message on a verified toll-free number.  This ensures that messages with revised content will not be filtered by the network.

 

Can I port a verified toll-free number to another carrier?

You can obtain a toll-free number from any vendor and have it verified. If you port the number to a different vendor, you must submit a new request for verification.

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