To utilize toll-free numbers for Application-to-Person (A2P) messaging in the US and Canada, completing the toll-free number verification process is imperative. This verification process serves to identify the sender, ensure adherence to best practices in toll-free messaging, and prevent unauthorized access by malicious entities.
During the verification procedure, pertinent details about the company and reasons for employing A2P messaging on toll-free numbers must be furnished. For resellers, providing information regarding the customers on whose behalf text messages will be sent is necessary.
| Commencing January 31, 2024, messages sent from unverified Toll-Free numbers will be blocked and might incur messaging fees. |
How do I submit a verification request for a toll-free number?
You can submit a verification request using the Plivo console or Plivo's Verification API. Please refer to our quick guide on submitting a toll-free verification request via Plivo Console.
Please note that it can take three to seven business days to complete the verification process.
What if I want to change the content of a message on a verified toll-free number?
You must submit a new verification request if you wish to change the content of a message on a verified toll-free number. This ensures that messages with revised content will not be filtered by the network.
Can I port a verified toll-free number to another carrier?
You can obtain a toll-free number from any vendor and have it verified. If you port the number to a different vendor, you must submit a new request for verification.