How can I enable SMS and MMS through toll-free numbers?

All messages to customers in the US and Canada are required to be sent from verified toll-free numbers. Toll-free numbers that have been verified are not subject to any sending limits.

How can I submit a verification request for a toll-free number?

If you need to submit verification requests for multiple numbers, download this spreadsheet, fill out the necessary information, and create a ticket with our support team. Alternatively, you may fill out the Plivo Toll-Free Verification form to submit a verification request.

  • The details you enter in the form should apply to the business that will be sending the messages. If you’re submitting a toll-free verification request on behalf of a customer, fill in the form’s fields with the customer’s use case and opt-in flow.
  • You don’t need to provide message samples for every message you plan to send. However, we recommend that you provide enough samples to be representative of the majority of your messaging traffic.
  • Snowshoeing is strictly prohibited on toll-free numbers. If your business has a legitimate requirement for using multiple numbers for the same use case, provide a clear and detailed justification in the use case field.
  • Any images you upload (for opt-in workflow, for instance) should be clear and in JPG or PNG format.

The verification process may take up to six weeks. This process is outlined in our documentation. We’re working on reducing this time. 


What if I want to change the content of a message on a verified toll-free number?

You must submit a new verification request if you wish to change the content of a message on a verified toll-free number.  This ensures that messages with revised content will not be not filtered by the network.


Can I port a verified toll-free number to another carrier?

You can obtain a toll-free number from any vendor and have it verified. If you port the number to a different vendor, you must submit a new request for verification.

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