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Invoices

  • Billing and invoicing for prepaid customers

    The usage summary for prepaid accounts is generated on the first of every month for the preceding month. For instance, the invoice for the period from January 1 - January 31 will be generated on February 1. Each invoice has three sections:

    1. Usage charges
    2. Recurring charges
    3. Credited payments

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    1. Usage charges: this is the amount that a customer has incurred by using the Plivo platform throughout the month.

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    1. Recurring charges: this section is the total of
    • Rental charges for all numbers on the account as of the first of any month. This section also shows the total numbers present in the account as of the first of the month. 
    • Setup and rental charges for numbers purchased in the month of January. This section lists the numbers that were purchased in the month of January. This amount is already paid by the customer as and when they purchase a new number as per prorated calculation. 

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    1. Payments: this section is the total of all the successful payments made on the account in a month. 

    In this example, the bill calculates as follows:

    1. Usage charge: USD 0.47
    2. Recurring charge: USD2.16

    Rental charge for all numbers as on Feb 1: USD 1.76

    Setup and rental charges for numbers purchased in Jan: USD 0.40

    1. Payments: USD 0
    2. Balance: 0.47+2.16-0 = 2.63. This user owes Plivo USD 2.63.

    Another thing to note is if there’s a negative or positive balance showing on the invoice:

    • A negative amount occurs when the recharge on the account is more than the usage. This means that the account balance at the end of the billing period is positive. 
    • The positive amount occurs when the recharge on the account is less than the usage. This means that the account balance at the end of the billing period is negative.

    During the month, an account will never be in a negative balance given that auto-recharge is enabled and all card recharges are approved. However, as the invoices are generated on the first of the following month, and we also charge for monthly rental fees in advance, the invoice may show a balance. The pending amount is debited and customers will see a higher recharge on the first of every month.

    To check the actual spend for a month, the customer in this example might have to refer to both December and January invoices. 

    • December invoice: for numbers present in the account as of January 1.
    • January invoice: for usage charges and new numbers purchased for the period January 1 to January 31. 

     Shortcode charges: the SC fee is charged on the first of a month (usually for the quarter). Customers will see the complete payment for a quarter in the first month and no charge for a SC on the next two invoices.