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Invoices

  • Understanding your invoice detail supplements


    In addition to the invoice which helps you track your monthly spending across products, Plivo also provides a detailed supplement document to help our customers understand their usage patterns in a better way.

    Usage details 

    Based on customer feedback, starting Feb 2021, Plivo will be providing a usage details document in .XLS format which contains a detailed breakdown of your usage across different products. You can download the document from the invoice section of the console after invoicing is completed for a particular month.

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    The document contains the following sheets

    Voice Inbound:

    • All inbound voice calls are categorized by destination country and type of number on which call is being received.
    • Plivo will provide the total number of calls, aggregated minutes, and total spend for each of the country & number type combinations.

    Voice Outbound:

    • All outbound voice calls are categorized by destination country.
    • Plivo will provide the total number of calls, aggregated minutes, and total spend for each country.

    SMS & MMS:

    • All SMS/MMS are categorized by destination country, type of number used, and direction (Inbound or Outbound).
    • Plivo will provide the total messages sent, message units, and total spend for each of the country, number type, and SMS/MMS direction combinations. 
    • Please note that a message can have multiple units.

    Phone Numbers:

    • Please note that the invoice for a month will include charges deducted for numbers rented in that particular month (new numbers), and an advance deduction for all existing numbers against the next month (existing numbers).

    Zentrunk Inbound

    • All inbound calls are categorized by destination country and type of number on which call is being received.
    • Plivo will provide the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.

    Zentrunk Outbound

    • All outbound calls are categorized by the destination country
    • Plivo will provide the total number of calls, aggregated minutes, and total spend for each country.

    Other charges

    • Details for all other charges which are not part of any of the above products (e.g. Support plan or taxes) will be provided in this sheet.

    Payments & Refunds

    • All payments made will be provided in this sheet alongside the date of transaction, mode of payment, and amount. Any refund details, if applicable, will also be part of this sheet.

     

    In addition to your Invoice PDF & Usage Details .XLS, Plivo also provides a general-purpose invoice detail document in CSV format for better flexibility. You can access this in the invoice section of our billing page on the console.



  • Understanding your Plivo Invoice


    Invoice Overview

    In this guide, we will explain the different sections of your Plivo invoice. You can always access your invoices from the invoice section of our billing page on the console

    Below is a sample invoice for a prepaid customer. The invoice includes:

    • Invoice summary
    • Usage & payment summary

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    Invoice summary

    This is the first section of your invoice, which contains the following information:

    • Usage summary ID: A unique identifier for each month’s invoice
    • Invoice generation date: 1st day of the month in which invoice is generated
    • Name & Email: Account name & email which can be edited here.
    • Auth ID: Your unique authentication identifier to use all the plivo services. You can read more about it here.
    • Billing address: The billing address associated with your account. Please note that Plivo uses this address for tax calculation purposes. You can update your billing address anytime using the billing section of the Plivo console.
    • Bill duration: Corresponds to the start and end date of the month for which the invoice has been generated.


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    Usage & Payment summary

    The usage summary can be found on the first page of your Plivo invoice. This provides a summary of usage in the given month split by different Plivo products. You will typically find the following sections on an invoice

    • Usage charges: These are either the pay-as-you-go or volume pricing charges that a customer has incurred by using Plivo products (such as SMS API, Voice API, Phone Numbers, etc) and services for the duration of the month.
    • Recurring charges: These are charges that are billed to your account balance at regular monthly intervals. This includes Plivo phone numbers, shortcode rentals, and Plivo support plans. 
    • Taxes: Plivo calculates applicable state & local sales taxes, telecommunication taxes, and other taxes and fees on the sale of our services, in correlation with the billing address of a customer. You can read more about taxes here.
    • Total charges: This is the sum of total usage charges, recurring charges & applicable taxes.
    • Total payments: This reflects the total amount that has successfully been paid for the month’s invoice.



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  • Billing and Invoicing for Prepaid Customers


    How can I access my invoices on the Plivo console?

    You can access your invoices anytime in the invoice section of our billing page on console


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    When can I find my latest invoice?

    The invoice for prepaid accounts is generated on the first business day of every month for the preceding month. For instance, the invoice for the period from January 1 - January 31 will be typically generated on February 1.

    What are the different sections on my invoice?

    You can find details like invoice duration, usage amount, taxes & payments on your invoice. We have provided a detailed explanation of our invoices here


    How is my balance affected during invoicing?

    Your balance is debited continuously as you consume Plivo services. In addition to usage charges, certain charges like number rentals & taxes are calculated during invoicing and the corresponding amount is debited from your balance. For that reason, customers may see a high deduction on the first day of each month, which will result in a negative account balance. e. To avoid any disruptions to your service, we recommend recharging the account in advance or setting up auto-recharge.

     
    Another thing to note is if there’s a negative or positive balance showing on the invoice:

    • A negative balance occurs when the recharge amount on the account is more than the charges incurred from usage. This means that the account balance at the end of the billing period is positive. 
    • The positive balance occurs when the recharge amount on the account is less than the charges incurred from usage. This means that the account balance at the end of the billing period is negative.


    What are shortcode charges?

    Shortcode charges: the SC fee is typically charged by quarter, on the first day of the first month for the corresponding quarter.


    How to interpret different sections of my invoice?

    Following resources explain different sections of the invoice