Skip to main content

Invoices

  • Understanding Your Plivo Invoice

    In this guide, we explain the different sections of your Plivo invoice. You can access your invoices from the invoice section of our billing page on the console

    Below is a sample invoice for a prepaid customer. The invoice includes:

    • Invoice summary
    • Usage and payment summary

    image3.png

    Invoice summary

    This first section of your invoice contains the following information:

    • Usage summary ID: A unique identifier for each month’s invoice
    • Invoice generation date: 1st day of the month in which invoice is generated
    • Name and email: Account name and email address, which can be edited in your user profile
    • Auth ID: Your unique authentication identifier to use all the Plivo services. You can read more about it in this guide.
    • Billing address: The billing address associated with your account. Plivo uses this address for tax calculation purposes. You can update your billing address anytime using the billing section of the Plivo console.
    • Bill duration: Corresponds to the start and end dates of the month for which the invoice was generated.


      image2.png

    Usage and payment summary

    The usage summary appears below the invoice summary section, and provides a summary of monthly usage broken out by Plivo product. You can see these sections in this summary:

    • Usage charges: These are either the pay-as-you-go or volume pricing charges that you incur by using Plivo products (such as SMS API, Voice API, and phone numbers) and services.
    • Recurring charges: These are charges that are billed to your account at monthly intervals, such as Plivo phone numbers, short code rentals, and Plivo support plans. 
    • Taxes: Plivo calculates applicable state and local sales taxes, telecommunication taxes, and other taxes and fees on the sale of our services, in correlation with customers' billing addresses. See our tax FAQ for details.
    • Total charges: This is the sum of total usage charges, recurring charges, and taxes.
    • Total payments: This figure reflects the total amount that has been paid for the month’s invoice.



    image1.png

  • Understanding Your Invoice Detail Supplements


    In addition to your invoice, which helps you track your monthly spending across products, Plivo also provides a detailed supplement document to help you understand usage patterns.

    Usage details 

    Plivo provides a usage details document in .XLSX format that contains a detailed breakdown of your usage across different products. You can download the document from the invoice section of the console after invoicing is completed for a particular month.

    image1.png

    The document contains the following sheets:

    Voice Inbound:

    • All inbound voice calls are categorized by destination country and type of number on which a call is being received.
    • Plivo provides the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.

    Voice Outbound:

    • All outbound voice calls are categorized by destination country.
    • Plivo provides the total number of calls, aggregated minutes, and total spend for each country.

    SMS and MMS:

    • All SMS and MMS traffic is categorized by destination country, type of number used, and direction (inbound or outbound).
    • Plivo provides the total number of messages sent, message units, and total spend for each of the country, number type, and SMS/MMS direction combinations. 
    • Please note that a message can have multiple units.

    Phone Numbers:

    • Invoices include charges deducted for numbers rented in a particular month (new numbers) and an advance deduction for all existing numbers against the next month (existing numbers).

    Zentrunk Inbound

    • All inbound calls are categorized by destination country and type of number on which a call is received.
    • Plivo provides the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.

    Zentrunk Outbound

    • All outbound calls are categorized by the destination country
    • Plivo provides the total number of calls, aggregated minutes, and total spend for each country.

    Other Charges

    • This sheet provides details for all other charges that are not part of any of the above products, such as support plans and taxes.

    Payments & Refunds

    • All payments made are provided on this sheet alongside the date of transactions, mode of payment, and amount. Refund details, if applicable, are also on this sheet.

    In addition to Invoice PDF and Usage Details XLSX files, Plivo also provides a general-purpose invoice detail document in CSV format for more flexibility. You can access it in the invoice section of our billing page on the console.



  • Billing and Invoicing for Prepaid Customers


    How can I access my invoices on the Plivo console?

    You can access your invoices anytime in the invoice section of our billing page on the console


    image1.png




    When can I find my latest invoice?

    The invoice for prepaid accounts is generated on the first business day of every month for the preceding month. For instance, the invoice for the period from January 1 – January 31 is typically generated on February 1.

    What are the different sections on my invoice?

    You can find details such as invoice duration, usage amount, taxes, and payments on your invoice. We have documentation that provides a detailed explanation of our invoices.


    How is my balance affected during invoicing?

    Your balance is debited continuously as you consume Plivo services. In addition to usage charges, charges like number rentals and taxes are calculated during invoicing and the corresponding amounts are debited from your balance. For that reason, customers may see a high deduction on the first day of each month, which can result in a negative account balance. To avoid any disruptions to your service, we recommend recharging the account in advance or setting up auto-recharge.

    • A negative balance occurs when the recharge amount on the account is more than the charges incurred from usage. This means that the account balance at the end of the billing period is positive. 
    • The positive balance occurs when the recharge amount on the account is less than the charges incurred from usage. This means that the account balance at the end of the billing period is negative.


    What about short code charges?

    Short code fee are typically charged by quarter, on the first day of the first month of the corresponding quarter.


    How can I interpret the different sections of my invoice?

    These resources explain different sections of the invoice: