How can I access my invoices on the Plivo console?
You can access your invoices anytime in the invoice section of our billing page on the console.
When can I find my latest invoice?
The invoice for prepaid accounts is generated on the first business day of every month for the preceding month. For instance, the invoice for the period from January 1 – January 31 is typically generated on February 1.
What are the different sections on my invoice?
You can find details such as invoice duration, usage amount, taxes, and payments on your invoice. We have documentation that provides a detailed explanation of our invoices.
How is my balance affected during invoicing?
Your balance is debited continuously as you consume Plivo services. In addition to usage charges, charges like number rentals and taxes are calculated during invoicing and the corresponding amounts are debited from your balance. For that reason, customers may see a high deduction on the first day of each month, which can result in a negative account balance. To avoid any disruptions to your service, we recommend recharging the account in advance or setting up auto-recharge.
- A negative balance occurs when the recharge amount on the account is more than the charges incurred from usage. This means that the account balance at the end of the billing period is positive.
- The positive balance occurs when the recharge amount on the account is less than the charges incurred from usage. This means that the account balance at the end of the billing period is negative.
What about short code charges?
Short code fee are typically charged by quarter, on the first day of the first month of the corresponding quarter.
How can I interpret the different sections of my invoice?
These resources explain different sections of the invoice: