Billing and Invoicing for Prepaid Customers


How can I access my invoices on the Plivo console?

You can access your invoices anytime in the invoice section of our billing page on console


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When can I find my latest invoice?

The invoice for prepaid accounts is generated on the first business day of every month for the preceding month. For instance, the invoice for the period from January 1 - January 31 will be typically generated on February 1.

What are the different sections on my invoice?

You can find details like invoice duration, usage amount, taxes & payments on your invoice. We have provided a detailed explanation of our invoices here


How is my balance affected during invoicing?

Your balance is debited continuously as you consume Plivo services. In addition to usage charges, certain charges like number rentals & taxes are calculated during invoicing and the corresponding amount is debited from your balance. For that reason, customers may see a high deduction on the first day of each month, which will result in a negative account balance. e. To avoid any disruptions to your service, we recommend recharging the account in advance or setting up auto-recharge.

 
Another thing to note is if there’s a negative or positive balance showing on the invoice:

  • A negative balance occurs when the recharge amount on the account is more than the charges incurred from usage. This means that the account balance at the end of the billing period is positive. 
  • The positive balance occurs when the recharge amount on the account is less than the charges incurred from usage. This means that the account balance at the end of the billing period is negative.


What are shortcode charges?

Shortcode charges: the SC fee is typically charged by quarter, on the first day of the first month for the corresponding quarter.


How to interpret different sections of my invoice?

Following resources explain different sections of the invoice

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