Charging and collection of taxes for your account

1. Why does Plivo include sales and telecommunication taxes on my invoice?

Where Plivo is determined to have sufficient presence in a state, locality, or foreign jurisdiction, we're required to remit applicable state and local sales taxes, telecommunication taxes, and other taxes and fees on the sale of our services based on the service address of a customer. We calculate and include these taxes on customer invoices.

2. What are sales and transaction taxes and how are they calculated?

Sales tax is an indirect tax that's levied at the time and at point of sale, payable by the seller, as assessed at various jurisdictional levels (state and local). It's an indirect form of taxation because the ultimate burden is passed on to the purchaser even though the tax is paid by the seller.

Plivo uses third-party tax calculation software to ensure that all taxes and fees listed on customer invoices are properly calculated. Plivo relies on your billing address as your service address for tax calculation purposes. You can update your billing address on the Plivo console.

3. What is the Carrier Cost Recovery Fee and how is it calculated?

Carrier Cost Recovery Fee (CCRF) is a fixed percentage of invoiced charges for voice usage, direct inward dialing (DID) numbers (excluding taxes), and Zentrunk usage. We apply CCRF as a pass-through charge to recover our costs associated with certain federal regulatory requirements. It includes contributions Plivo is obligated to make to federal funds that support communications services for individuals in high-cost areas, individuals in low-income areas, and disabled individuals. 

4. How can I claim exemption from taxes and/or regulatory fees if I'm a reseller or am otherwise exempt from these taxes and fees?

If you believe you're exempt from specific taxes or regulatory fees, are a reseller, a 501(c)3 organization, or are in possession of a state-specific tax exemption certificate, provide a copy of the applicable exemption certification via email to In your email, please identify the specific taxes from which you feel you're exempt and list the accounts numbers for which you believe the exemptions should apply. If we can verify your exemption status, we'll update our account records. Otherwise, we'll contact you with questions we have. Please note that even if you have a reseller or exemption certificate, you may not be exempt from all taxes in every jurisdiction.

5. In which US states does Plivo charge taxes?

Plivo is obligated to collect and pay taxes in all 50 US states:


6. Can you provide an estimate of applicable taxes and fees for my account in advance?

Unfortunately, Plivo cannot provide an estimate of applicable taxes and fees in advance. The applicable taxes and fees are subject to change depending on the nature of the services you subscribe to and your place of primary use of the services. Further, the applicable tax rates and laws in various taxing jurisdictions are subject to change.  

If you have questions regarding the incidence of a particular tax or fee listed on your invoice, contact us at to obtain additional information.  

7. Can I update my address and ask for previous invoices with that address?

You can update your address on the billing page of the Plivo console at any time. However, we do not support tax computation requests corresponding to address changes for closed billing cycles.

image__4_.png8. When is the tax amount charged?

Taxes are calculated at the end of each month and are assessed on the first day of the following month. You'll see line items on your invoice for State and Local Taxes and Carrier Cost Recovery Fee that reflect the charges.

These additional charges may affect your balance. To avoid any service disruption, we recommend setting up auto-recharge.


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