In addition to your invoice, which helps you track your monthly spending across products, Plivo also provides a detailed supplement document to help you understand usage patterns.
Usage details
Plivo provides a usage details document in .XLSX format that contains a detailed breakdown of your usage across different products. You can download the document from the invoice section of the console after invoicing is completed for a particular month.
The document contains several sheets:
Voice Inbound
- All inbound voice calls are categorized by destination country and type of number on which a call is being received.
- Plivo provides the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.
Voice Outbound
- All outbound voice calls are categorized by destination country.
- Plivo provides the total number of calls, aggregated minutes, and total spend for each country.
SMS and MMS
- All SMS and MMS traffic is categorized by destination country, type of number used, and direction (inbound or outbound).
- Plivo provides the total number of messages sent, message units, and total spend for each of the country, number type, and SMS/MMS direction combinations.
- Please note that a message can have multiple units.
Phone Numbers
- Invoices include the monthly rental fees deducted in the corresponding month. This may be for new numbers rented in the month or existing numbers renewed in the month
Zentrunk Inbound
- All inbound calls are categorized by destination country and type of number on which a call is received.
- Plivo provides the total number of calls, aggregated minutes, and total spend for each of the country and number type combinations.
Zentrunk Outbound
- All outbound calls are categorized by the destination country
- Plivo provides the total number of calls, aggregated minutes, and total spend for each country.
Other Charges
- This sheet provides details for all other charges that are not part of any of the above products, such as support plans and taxes.
Payments & Refunds
- All payments made are provided on this sheet alongside the date of transactions, mode of payment, and amount. Refund details, if applicable, are also on this sheet.
In addition to Invoice PDF and Usage Details XLSX files, Plivo also provides a general-purpose invoice detail document in CSV format for more flexibility. You can access it in the invoice section of our billing page on the console.