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Standard Account

  • Does Plivo send a low balance notification?

    Plivo automatically sends an email notification to your registered email address whenever your account balance dips below $500, $100, and  $10.

    You can add email addresses for these notifications on the Billing Information page of your account.

    You can also configure a balance alert for your preferred amount using the Balance Alert feature on the Recharge Account page.

  • Plivo Phone Number Charges

    There are two types of fees for each Plivo phone number:

    • Recurring charges: the monthly rental fee for the phone number. Customers are charged on the first of every month for all Plivo phone numbers in their accounts.
    • Setup fee: a one-time fee that's deducted when a new phone number is purchased. Setup fees may not apply to all phone numbers.

    You can find both the recurring fee and setup fee listed next to the phone number on the Plivo console before you buy a number:


    Plivo offers four types of phone numbers:

    • Local
    • National
    • Mobile
    • Toll-free

    Pilvo phone numbers are priced according to their country and type. Visit our pricing page for details.

    Note: Recurring monthly phone number rental fees are separate from usage charges.

  • How can I upgrade to a Standard account?

    Plivo lets prospective customers sign up for a free trial. Trial accounts come with credits to use Plivo's voice and SMS APIs and other capabilities.

    A free trial account lets you try out domestic and international voice calls and SMS text messaging.

    Plivo free trial accounts never expire, but there are some important differences between free trial and Standard accounts that make signing up for Standard worth your while. You can upgrade your free trial to a Standard account to use Plivo’s full suite with no restrictions by visiting Billing > Upgrade.

  • How can I recharge my account?

    If your account balance reaches zero, you won't be able to use Plivo to make calls or send messages. Your phone numbers, however, won't be removed from your account right away.  

    You can recharge your Plivo account from the Billing page of the console. First, make sure that the credit card information in the Payment Details section is complete and correct. You can set up automatic recharge in the Auto Recharge section of the page. Select both a minimum amount at which your account should recharge, and a recharge amount. When your account reaches the minimum amount specified, Plivo will automatically recharge the selected amount.


    Alternatively, you can manually recharge your account by using the Recharge section of the Billing page and entering a recharge amount of at least $25.

  • What is a subaccount?

    Subaccounts let you manage multiple users and create multiple individual phone numbers and applications under one main account, rather than having to create multiple accounts.

    Subaccounts are particularly helpful when you have multiple departments within your organization. They let you offer each department individual phone numbers and applications.

    Subaccounts don't need to be individually recharged — credits are deducted directly from the main account, and only one invoice is generated at the end of every month.

    Each subaccount can trigger messages and calls by making use of a unique Auth ID and Auth Token. You can also whitelist unique sender IDs for each subaccount.

    How to create a subaccount

    You can create a subaccount either via the Plivo console or through the API.

    To create a subaccount through the console, visit Account > Subaccounts. Click Add New Subaccount to bring up a pop-up that prompts you to enter a subaccount name. You can name a subaccount whatever you like. You can set the subaccount status to enabled or disabled, but you can't use a subaccount unless it's enabled. 



    If you no longer need a subaccount, you can delete it from the Subaccounts console page.

    Note: Subaccounts don't have separate login credentials. The credentials for each subaccount are different and can be found once you have logged into the Plivo account.