Skip to main content

Standard Account

  • Does Plivo send balance notifications?

    Plivo automatically sends an email notification to your registered email address whenever your account balance dips below $250, $100, and $10. You can add email addresses to receive these notifications on the Billing Information page of your account.

    You can also configure up to three additional balance alerts for your preferred amounts using the Balance Alert feature on the Payment Settings page.

    When your account balance goes below one of the three threshold amounts, we will notify you via email.

    Balance alerts recommendations

    If you have never set up balance alerts, the system is designed to set one of your alerts to an amount equal to the average daily usage of your account. The remaining two alerts will be set to $100 and $10.

    These alerts will not override alert settings configured by the account owner. The Payment Settings widget will always provide you with a recommended value in the information callout (the blue box in the image above) to help you adjust your configuration as your usage increases over time.

  • How can I upgrade to a Standard account?

    Plivo lets prospective customers sign up for a free trial. Trial accounts come with credits to use Plivo's voice and SMS APIs and other capabilities.

    A free trial account lets you try out domestic and international voice calls and SMS text messaging.

    Plivo free trial accounts never expire, but there are some important differences between free trial and Standard accounts that make signing up for Standard worth your while. You can upgrade your free trial to a Standard account to use Plivo’s full suite with no restrictions by visiting Billing > Upgrade.

  • How can I recharge my account?

    If your account balance reaches zero, you won't be able to use Plivo to make calls or send messages. Your phone numbers, however, won't be removed from your account right away.  

    You can recharge your Plivo account from the Billing page of the console. First, make sure that the credit card information in the Payment Details section is complete and correct. You can set up automatic recharge in the Auto Recharge section of the page. Select both a minimum amount at which your account should recharge, and a recharge amount. When your account reaches the minimum amount specified, Plivo will automatically recharge the selected amount.


    Alternatively, you can manually recharge your account by using the Recharge section of the Billing page and entering a recharge amount of at least $25.

  • What is a subaccount?

    Subaccounts let you manage multiple users and create multiple individual phone numbers and applications under one main account, rather than having to create multiple accounts.

    Subaccounts are particularly helpful when you have multiple departments within your organization. They let you offer each department individual phone numbers and applications.

    Subaccounts don't need to be individually recharged — credits are deducted directly from the main account, and only one invoice is generated at the end of every month.

    Each subaccount can trigger messages and calls by making use of a unique Auth ID and Auth Token. You can also whitelist unique sender IDs for each subaccount.

    How to create a subaccount

    You can create a subaccount either via the Plivo console or through the API.

    To create a subaccount through the console, visit Account > Subaccounts. Click Add New Subaccount to bring up a pop-up that prompts you to enter a subaccount name. You can name a subaccount whatever you like. You can set the subaccount status to enabled or disabled, but you can't use a subaccount unless it's enabled. 



    If you no longer need a subaccount, you can delete it from the Subaccounts console page.

    Note: Subaccounts don't have separate login credentials. The credentials for each subaccount are different and can be found once you have logged into the Plivo account.