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General

  • What payment types does Plivo accept?

    At Plivo, we accept payment in two ways: 

    1. Via credit card
    2. Via wire transfer

     We accept all major credit cards such as American Express, Visa, Master Card, DISCOVER network, and JCU. Unfortunately, we currently do not accept any other modes of payment, such as Paypal.

    To pay via wire transfer, contact our support team with the following details: 

    • Use case
    • Company details
    • Estimated monthly volume

    Your request will be taken care of by the team. Please note that the minimum amount for a wire transfer is $1000.

     

  • What is auto-recharge? What is the threshold amount?

    How does auto-recharge work?

    If you have enabled auto-recharge, Plivo will try to charge your card on file whenever the account balance reaches a threshold value. The amount deducted is in multiples of charge value. Here’s an example of how this works. Pretend you set the threshold value at $100 and the auto-recharge amount at $20. If the account balance goes down to $10 due to a one-shot spend of $90, the account has to be auto recharged $20 multiple times to bring the account balance equal to or above the threshold value, in this case, $100.

    Put simply, the auto-recharge action will bring the account balance equal to or above the defined threshold value.

    If the auto-recharge attempt fails when the account balance threshold is breached, we will try to make further attempts to charge the card at 75%, 50%, 25%, 0% of the credit balance threshold value defined. This includes if the account hits a negative balance: if the balance reaches a negative amount, the card will try to make the recharge.

    Note: The number of attempts made to recharge will not exceed five attempts to avoid any multiple recharges or blocking of the card.

    What are the caps in the above logic?

    We have multiple caps designed in the system to trigger auto-recharge. Whenever the amount in your account falls below one of these caps, an auto-recharge will be triggered to your card. Our caps are 75%, 50%, 25%, and 0% of the credit balance threshold value defined. 

    For example, imagine the balance has come to 80% of your threshold amount. This will trigger a recharge when the amount reaches 75% of the amount.

     Please refer here for details on how to set up auto-recharge or click here and enable auto-recharge on your dashboard.