User Guide: Accessing Fair Usage Reports for Voice and Zentrunk Calls

1. Accessing Fair Usage Report for Voice

To download the Fair Usage Report for Voice, follow these steps:

1. Log in to the Plivo Console:
   
   • Go to the Plivo Voice Logs page .
2. Export the Fair Usage Report:
   
   • In the top-right corner, click on the Export button.

• A modal will appear. Select the Export Fair Usage Report option.
  
  
  
• Select the Export Logs button to download the file.
• The report will be downloaded as an XLSX file. This file will show you the total eligible calls, short duration calls, abandoned calls, and their corresponding charges.
  
  Important Note: The charges shown in the MTD report are subject to change, as the final charges will be calculated at the end of the month when the invoice is generated.

2. Accessing Fair Usage Report for Zentrunk

For Zentrunk calls, the process is similar to the Voice call logs:

1. Log in to the Plivo Console:
   
   • Go to the Zentrunk Logs page
2. Export the Fair Usage Report:

• In the top-right corner, click on the Export Fair Usage button.

3. Download the Zentrunk MTD Report:
   
   • Clicking the button will generate an XLSX report that includes details of the short duration calls and abandoned calls made through Zentrunk.
     
     

Sample MTD Report

The exported MTD report will contain details like the following:

This report will update in real-time and is subject to change at the end of the month when the invoice is generated.