Quick Reference
| Requirement | Details |
| Eligibility | Only businesses with a registered entity in India can rent Indian phone numbers. Businesses registered outside India are not eligible. |
| Documents required | Certificate of Incorporation (COI) + GST Certificate. No other documents are accepted. |
| Review time | ~15 mins |
Steps to Rent an Indian Number
- Confirm eligibility—your business must be registered in India.
- Gather documents—Certificate of Incorporation and GST Certificate.
- Submit compliance application - Create Application → Select "India" → Upload documents → Select your business type (see below).
- Wait for approval—you'll receive an email confirming approval or requesting corrections.
- Rent numbers—Once approved, rent numbers from the Buy Phone Numbers section.
Direct Brand vs. Reseller
You must select your business type when submitting your first compliance application.
Important: Incorrectly identifying your business type will result in rejection of your compliance application.
| Type | Definition | Compliance Requirement |
| Direct Brand | You place calls for your own business operations (e.g., a restaurant confirming reservations) | Submit one compliance application for your business |
| Reseller | You offer communication services to other businesses using Plivo's Voice APIs or SIP trunking | Submit a separate compliance application for each end customer |
How to Submit a Compliance Application
- Go to Compliance Application
- Click Create Application
- Select India and click Continue
- Upload your COI and GST Certificate
- Select whether you are a Direct Brand or Reseller
- Submit
Application Review
| Status | What It Means | Next Steps |
| Approved | KYC is verified | You can now rent numbers |
| Rejected | Documents need correction | Check rejection email for details; resubmit or contact support |
Review typically takes ~15 mins, but in some cases it may take up to 1 business day.
After Approval: Purchasing Numbers
For Direct Brands: Your compliance application will be linked automatically at the time of purchase.
For Resellers: During purchase, select the approved compliance application for the relevant end customer. The compliance application must be approved before purchasing—you cannot create one during the purchase flow.
Updating Compliance Application for Existing Numbers
You can update the compliance application in two ways:
- Navigate to Active Numbers → Select numbers to update → Click Choose Action → Update Compliance → Select the correct compliance application → Save.
- From the Active Numbers page → Click the specific number → Select the appropriate compliance application from the dropdown.