To rent a local number in India, you need to create and submit a compliance application with all the required information.
To avoid potential rejection of your application, please provide detailed and accurate information when submitting your compliance application. Pay special attention to fields like “call flow”, “call content” and “document upload” as these fields result in most rejections. You can refer to the following samples for guidance.
| Field | Samples |
| Call Flow |
Use this field to explain the business justification to initiate calls to your users. Also, specify whether your use-case requires both inbound and outbound calling.
Suppose you have a contact center use-case, you can use the following call flow
We publish our numbers on our customer support portal so that our customers can call the number in case of any queries or issues. We only require inbound calling for our use case.
Suppose you have an AI voice agent use case, you can use the following call flow
We will initiate outbound calls to leads who have shown interest in our products. Once the call is answered, we will use Plivo’s audio streaming to deploy a conversational audio bot that will inquire about the customer's interest. |
| Call Content |
Use this field to provide sample of your calls - you do not need to provide all the samples.
Suppose you have a contact center use-case, you can use the following call flow
Thank you for calling XYZ support. How can I help you today? Suppose you have an AI voice agent use case, you can use the following call flow
Hi {Customer Name}, this is a call from {Company X} to discuss your recent interest in our product {abc} |
| Document Upload | Use this field to share a screenshot from your website showing how your end users agree to receive calls from your company. If you don't have a screenshot, please provide a PDF document explaining how consent is obtained from your users. |
2. What are the prerequisites for renting an India number at Plivo?
To rent an India number, you must submit a compliance application, which will be reviewed by the Plivo team. Once your compliance application is approved, you will be able to rent India domestic numbers from the Plivo console and Numbers API.
Please note that you will not be able to use the India local number to initiate or receive calls until the compliance application is approved.
3. How long does it take to review my compliance application for renting India domestic numbers?
Typically, our internal teams are prompt in validating compliance applications. However, during periods of high submission volume, it may take 48 business hours to process your application.
An approved compliance application will appear as follows.
4. What use cases are not supported by Plivo for utilizing India numbers?
Certain use cases are not supported when utilizing India local numbers, including:
- Sending unsolicited telemarketing traffic.
- Placing outbound calls without obtaining prior consent from the end user.
- Placing repeated calls to an end user who has expressed disinterest in receiving such calls.
- Using India numbers to make calls through SIP trunking solutions.
5. My compliance application has been rejected. What should I do?
If your compliance application has been rejected, it is likely due to an incomplete explanation of the use case or missing information. Please review your application, make the necessary corrections, and resubmit it.
6. I am unable to rent numbers from the Plivo console even though my compliance application is approved. What should I do?
If your compliance application is approved but you are unable to rent numbers, please contact our support team for assistance.