Yes, Plivo can capture audio from voice calls for debugging purposes. The process is like recording a call, but at the raw packet level.
To enable audio capture, you must provide written consent to the Plivo support team.
Once enabled, raw RTP packets for each call are saved to your account. Only Plivo’s support team has access to the audio; it will be used by our team to debug audio quality issues. All access to audio captures is logged for audit purposes. Audio captures are automatically deleted after 30 days.
You may need to obtain consent from your customers, depending on your local laws, before enabling this feature. Please consult with your legal counsel to ensure you are compliant with all applicable laws before enabling audio capture for your account.