Why is there an echo on my calls?

There are a few reasons why you might be hearing an echo while on a call. 

  • Latency
    • from the caller to the Plivo platform or
    • from Plivo to the underlying carrier or 
    • from the underlying carrier to the call recipient
  • Jitter 
  • Headset or microphone issues
  • The caller is close to the call recipient
  • Other telecom factors involved in a call

Please create a ticket with Plivo’s support team with call samples if you experience echo on your calls.

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