Troubleshooting quality issues on a call

If you’re having call quality issues, try troubleshooting the issue by following these steps.

  • Check whether your device’s microphone and headset are working properly.
  • Check whether there is enough bandwidth on the network for your call. 
  • Check whether the bandwidth available is enough for the number of simultaneous calls happening on the network.
  • Are voice packets prioritized over the data packets? If not, for better call quality we suggest prioritizing voice packets over data. 
  • Are the endpoint users running any other applications or websites that are consuming the available bandwidth?

If you still experience call quality issues, please open a ticket with the Plivo support team

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