Troubleshooting

Your call was disconnected because you attempted to use a caller ID that is part of the US Telecom 'Do Not Originate' list. These numbers typically belong to government agencies or financial institutions and are designated for inbound calls only. They can only be used by authorized personnel.

Currently, Zentrunk logs provide the capability to debug call connectivity issues. Audio quality-related parameters are not displayed under Zentrunk debug logs.

There are no charges associated with utilizing the Zentrunk debug logs.

You can download the SIP PCAPs by visiting the call detail record for the call sample. From there, you can download the SIP PCAP from the SIP Logs section.

The following data is included in Zentrunk debug logs. 

1. Call details: Fundamental information about the call.
2. Call stats: Details about the call’s origination, termination, and other trunk-related information.
3. SIP logs: Download the SIP PCAP and display the last SIP response and Codec information. 

Learn more about Zentrunk debug logs in this guide.

Plivo provides the capability to export Zentrunk logs. Navigate to your Zentrunk call logs, filter the CDRs you need to export, and select the Export button.

Yes, you can access your call detail records under Zentrunk call logs. In the Plivo console, navigate to Zentrunk → Logs. 

You must use Plivo phone numbers as the caller ID for your outbound calls. We no longer support using a non-Plivo number as the caller ID. We’ve implemented this restriction to prevent fraud and ensure compliance with the guidelines set by our operators.

If you attempt to use a non-Plivo number as the caller ID for outbound calls, your calls may fail with a hangup cause of “unknown_caller_id.”  Our documentation provides more information on Zentrunk hangup causes.

You have two options to obtain Plivo numbers: You can rent numbers through the Plivo console or use our Buy a Phone Number API to acquire new numbers. If you have existing numbers, you can port them to Plivo, ensuring seamless connectivity for your outbound calls.

If you have a use case that requires the use of a non-Plivo number as the caller ID, please contact our support team for assistance. We’ll help you find a solution that meets your requirements.