1. What is Verified Caller ID?
Verified Caller ID enables Plivo customers to authenticate their numbers with Plivo before using them as caller IDs for outbound calls. With Verified Caller ID, customers can ensure that calls are placed using authorized numbers and caller IDs they own, thereby preventing any calls originating from spoofed caller IDs.
2. Can I verify shared cost or premium numbers with Plivo?
No, Plivo does not allow initiating verification for shared cost or premium numbers.
3. My verification attempt was blocked. What should I do?
Our system may block requests if more than five attempts are triggered for the same number and from the same account. To unblock the verification attempt, please contact Plivo support.
4. I am not receiving an OTP. What should I do?
Here are the steps you can follow:
- Verify that geo permissions are enabled for the country to which you are initiating the verification.
- Ensure you have adequate credits in your account.
- Check if you are receiving SMS or voice calls from other sources.
- Retry sending the verification.
If you continue to encounter challenges with verifying your numbers, please don't hesitate to contact Plivo support for assistance.
5. What are the different ways to verify my number?
You can verify your numbers with Plivo using the Plivo console, APIs, and SDKs.
6. Will I be charged for verifying numbers with Plivo?
Yes, standard SMS or voice charges are applicable for verifying numbers from your account.
7. My number doesn’t support SMS capability. How do I verify my number?
Plivo provides an option to receive a one-time passcode (OTP) via SMS or voice call. You can choose to receive the OTP via voice.
8. Can I place an outbound call without verifying the caller ID?
No. All Plivo customers are required to verify their numbers before using them as Calling Line Identifiers (CLI).