Sender IDs are specific to each country. Every country has regulations with which Plivo and its carriers must comply.
- For certain countries, sender IDs are dynamic, meaning that they don't require preregistration with those countries' carriers.
- For other countries, sender IDs do require preregistration with carriers. Messages may not be delivered if the sender ID is not preregistered.
What countries requires sender ID preregistration?
Sender IDs must be preregistered for the following countries.
Belarus, Cambodia, Chad, Cuba, Egypt, Nepal, Norway, Saudi Arabia, Sri Lanka, Turkey, Uganda, United Arab Emirates
Sender ID registration is recommended, but not mandatory, for the following countries. Messages will be delivered with a generic sender ID, such as "SMS" or "INFO," if no custom sender ID is preregistered.
India, Indonesia, Jordan, Kenya, Kuwait, Nicaragua, Oman, Philippines, Qatar, Russia, Tajikistan, Tanzania
What countries do not require sender ID preregistration?
Sender IDs are dynamic in the following countries.* You may set the Sender ID to any acceptable alphanumeric term.
Algeria, Anguilla, Antigua and Barbuda, Aruba, Australia, Bangladesh, Barbados, Belize, Bermuda (UK), Bhutan, Bosnia and Herzegovina, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Central African Republic, Croatia, Cyprus, Democratic Republic Congo, Denmark, Dominica, Estonia, Falkland Islands, Fiji, Finland, Gabon, Gambia, Germany, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guyana, Haiti, Honduras, Iceland, Ireland, Israel, Ivory Coast, Jamaica, Japan, Latvia, Liberia, Lithuania, Luxembourg, Macao, Malawi, Maldives, Malta, Martinique, Mauritius, Monaco, Mozambique, Netherlands, Niger, Nigeria, Papua New Guinea, Portugal, Republic of the Congo, Samoa, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Spain, St. Lucia, Sweden, Switzerland, Togo, Tonga, United Kingdom, Vanuatu, Zambia
Alpha sender ID is dynamic in the following countries. Numeric sender IDs will be replaced with a generic alpha ID:
Albania, Angola, Armenia, Austria, Azerbaijan, Bahrain, Brunei, France, Georgia, Greece, Hong Kong, Iraq, Italy, Laos, Lebanon, Libya, Liechtenstein, Macedonia, Mauritania, Moldova, Montenegro, Morocco, Myanmar, Namibia, Poland, Réunion (France), Senegal, Serbia, South Sudan, Sudan, Swaziland, Timor-Leste, Uganda, Ukraine, Uzbekistan, Zimbabwe
*While these countries are fully dynamic, messages with alphanumeric sender IDs may still be rejected because Plivo accounts are not enabled for alphanumeric sender IDs by default. Contact support if you’d like to enable this feature.