Porting a number out means moving the phone number from Plivo (your current carrier) to another service provider (a new carrier). These are the steps you must take to port a number out of Plivo.
Step 1: Contact the new carrier and submit a porting request with the number you wish to port out from Plivo.
Step 2: The new carrier will validate the details on their end and submit the port-out request to our carriers.
Step 3: The Plivo Support Team will reach out to the customer to whom the Plivo number belongs and either reject or approve the request, depending on the response from the customer.
Step 4: If we don’t receive a response from the customer within 24 hours, we will reject the port request depending on the type of number (geographic) and country. Please submit a ticket for more information. If the customer indeed wants to port out the number, following the first rejection they will have to resubmit the port in request with the new carrier.
Step 5: If the port out request is approved by the customer, the number will be removed on the FOC date we get from our carriers. This is to avoid any downtime on the number.
Note: currently we do not charge any fees for porting out a number. The port out process is the same for both a local number and a toll-free number.
Was your port our request rejected? Learn the possible reason why by clicking here.