Quick Reference
| Requirement | SMS | Voice/SIP Trunking |
| Business registered in India | ✓ | ✓ |
| DLT registration | ✓ | - |
| KYC compliance application | - | ✓ |
| GST details (or self-declare unregistered) | ✓ | ✓ |
Time to complete: SMS setup requires DLT registration (varies by operator). Voice KYC takes ~1 hour to 1 business day.
Eligibility
Only businesses registered in India can send SMS or make voice calls to India via domestic routes.
Businesses registered outside India can reach Indian destinations using international routes only.
What You Need to Do
For SMS to India
- Complete DLT registration—register your entity, headers (sender IDs), and templates on a DLT platform.
- Provide GST details—enter your GSTIN in the Plivo console, or self-declare as GST unregistered.
→ DLT Registration Process for Sending SMS to India
For Voice Calls / SIP Trunking to India
- Submit KYC compliance application—provide your Certificate of Incorporation and GST certificate.
- Rent Indian phone numbers—available after compliance approval.
→ Renting a Local Number in India
Account Setup for Indian Businesses
If your business is registered in India and you plan to send traffic to both Indian and international destinations, you are required to create two separate accounts, each with a different email address.
To get started, submit a request for an India-based trial account using this form. Our team will then reach out to you.
Please note that for all businesses registered in India, payments must be made using an Indian credit card.