How can I set up custom dial music for when a call is forwarded from a Plivo DID to the PSTN?

Custom dial music is available only with the Multi-party call component in PHLO. Follow these steps to set up custom dial music when an incoming call is forwarded:

  • Set up the multi-party call component with from and to numbers. Select the appropriate dialing option:
    • Agent dials customers into the call
    • Agent is added to the call when customer dials in 
  • Based on the option selected, upload customer hold music or agent hold music or both.


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