You can transfer a call to another destination number or SIP endpoint if the call is being handled by the multi-party call component, which allows for warm and cold transfers of a call and extends contact center features on PHLO.
You can manage call transfers and states of members in a multi-party call using member objects. A member is created when a user joins a multi-party call.
Warm transfer: A user (U1) can transfer a call with a member (U2) of the multi-party call to another user (U3). The user who initiates the transfer (U1) and the user to whom the call is transferred (U3) can speak privately before U2 is added to the call. For more information, refer to the API documentation.
Cold transfer: A user (U1) can transfer the call with a member (U2) of the multi-party call to another user (U3). User U2 is connected directly to the user to whom the call is transferred (U3) and the user initiating the cold transfer (U1) is disconnected from the call. For more information, refer to the API documentation.