Call Insights

Why did the call disconnect?
Please look in to the callstats section of Call Debug UI, you’d find the hang up causes and hang up reasons for a call are displayed in the ‘Call Stats’ sect...
Why did few members disconnect abruptly during conference?
Search with call uuid of one of the calls and the rest can be viewed in the call relations section of the UI. Besides each of these call uuids, marked as acq...
What are the percentages in audio quality stats section?
These are percentiles. During a call values for each of the metrics (Jitter, Packet loss, etc.) vary with each voice data packet transmitted and are represe...
Why are suspected issues displayed on top beside call uuid, and those displayed under the call relations section different for the call uuid?
Suspected issues besides the call uuid on top, are displayed considering all the related call legs*, for issue in one of them can be sensed across. Under ca...
Why is Plivo Quality score good although call has suspected issues?
This could be due to either of the following reasons, Suspected issues on top could be that of related call uuids.  Plivo Quality score, is the stand...
What are the audio quality metrics to refer for each of suspected issues?
Suspected Issue Metrics to Refer One Way Audio Packet Count, Audio Level Broken Audio Packet Loss Robotic Audio Jitter High Connect Time Post Dia...
Which stream (out of incoming and outgoing) has a given suspected issue?
Audio quality stats are color coded to Green (good), Yellow (Average) and Red (Bad) according to recommended values (mentioned below). Metric Good Ave...
What does “Ring Start Time” and “Answer Time” in call details section mean?
Ring Start Time represents the time it took for the ring to start after the call has been initiated, this is represented in + seconds, similarly, Answer Tim...
Why are certain data missing for few calls?
Call Insights UI would display data for calls up to last 3 months. Also, Suspected issues (displayed on top), and  Audio Quality stats sections require cal...
What is the difference between External SIP Device and External SIP Endpoint?
External SIP Device, refers to any non Plivo SIP device (such as X-lite etc.,) that is registered with Plivo.  External SIP Endpoint, refers to a non Plivo...