FAQ's

My account is inactive. Do I still get charged rental for my numbers?
Any account (active/disabled) which has a phone number rented, will incur the monthly charges, although the number is not being used. Only the usage charges...
I accidentally deleted a number which I owned. How do I get it back?
All Plivo, phone numbers are held in an inactivity pool for a 15 days period before it is returned to the carrier. During this time, inactive phone numbers...
What kind of Proofs are required to activate a number?
Each number type (tollfree/long code/SC/Mobile/National) has different activation requirements and restrictions. This solely depends on the carriers' a...
What kind of security measures does Plivo take to protect these documents?
Plivo sends these documents to the carriers over a secure HTTP connection. These documents are encrypted and stored at carrier’s data centers. Only specific...