FAQs on Short code

What are the short-code supported countries and what is the MPS for Short-code?
We currently offer Short Codes in the US and Canada. Availability in UK, and other countries is coming soon. Our short code default base rate is 50 SMS per...
Where do Short Codes come from?
In the US, a central registry called the Common Short Code Administration (CSCA) leases out all the US Short Codes. When you port your Short Code to Plivo,...
What are Short Code HELP and STOP messages and what are the requirements?
The Short Code HELP and STOP message is a line of text that tells the end user how to get help regarding the SMS Short Code campaign and how to stop or un...
Will my Plivo Short code work for International messaging?
As of now, Plivo only provides Short codes for US and Canada.   A short code will only able to send messages, and receive messages from, same-country p...
Are Short Codes tied to an area code?
Short Codes are not location specific and can be used nationwide. This way, businesses can have one brand identity across the country.  What is the differe...
Can Plivo handle my Short Code lease from CSCA?
Yes, we can. You will need to provide a receipt from CSCA (usshortcodes.com) showing 3+ months of leasing for your Short Code. Contact sales and we can help...
Can I use the Short Code prior to or during the carrier approval process?
Unfortunately, Short Codes are not available during the carrier approval process. The carrier approval process is regulated and only allows usage of Shor...
Can Plivo Short Codes be used for machine-to-machine use cases?
Yes, they can. However, all forms of Short Code use need to adhere to the same regulations and application processes. For example, even when the use case...
Do you offer shared short codes?
Currently, Plivo does not offer Shared Short Codes.
How do I procure a new short-code?
Please reach out to our sales team, in case you are interested in procuring a short-code. The team will brief you through the entire process of procurement,...