General

How to create a support ticket?
To create support tickets with Plivo, navigate to the Plivo home page and click on create new ticket. Upon clicking on create ticket, the following...
Account Creation
When ever a customer signs up with Plivo, they are provided with a free trial account to experiment with our services. This free trial account is given free...
Auth ID and Auth Token
Auth ID, Auth Token and How to change them Plivo uses two credentials to determine from which account an API request is triggered from: The AUTH ID acts...
Can I change the number for Two-Factor Authentication?
Yes. To change the number for Two-factor Authentication, make sure you have both, your old and new phone numbers. Login to console.plivo.com.  Note: U...
How do I enable Two-Factor Authentication?
To enable Two-Factor Authentication Login to console.plivo.com From accounts menu, go to Settings On the Accounts page, click the User Profile ...
How can I change my email address?
It is important to make sure your email is updated in your Plivo account. Plivo uses the email associated with your account to send notifications. To up...
Password Change
To change the password of your Plivo account from the console, browse to Change Password tab under account profile. Here, you will be required to enter the...
Account Closure
In case you do not wish to make use of your Plivo account, you can close your account from the Plivo Console, as outlined below: You can close your Pliv...
Country wise pricing on console
For country wise pricing (Inbound/Outbound), you can see the details on console. For calls, click on "view pricing" under voice API pricing. ...
Plivo Security Best Practices
Customer Portal Security - https://console.plivo.com Choose a strong password with complexity, including at least 8 characters, upper case, lower case, s...