General

How do I port my current Toll-free number to Plivo?
All toll-free phone number porting requests must be made by the subscriber of the toll-free phone number. Simply put, Plivo (i.e., the new carrier) submi...
I have an existing Toll-free number for my Business. Can I port it to Plivo?
Yes, you can port in any phone number part of the North American Numbering Plan (NANP) to Plivo. This includes toll-free phone numbers within North America w...
Will I experience downtime when porting a toll-free phone number to Plivo?
Under normal circumstances, customers porting toll-free phone numbers should not experience any downtime during the porting process. This is because when ...
Can I switch my legacy PBX system’s toll-free phone numbers to the cloud?
Yes, we support porting phone numbers from both legacy and cloud-based toll-free phone numbers from any provider in North America (including United States a...
What documents are required to initiate the porting process of my toll-free phone number?
We need 2 mandatory documents to initiate a port request: Signed Letter of Authorization (LOA) from Toll-free Subscriber. The LOA Template can be found ...
Is there a Letter of Authorization (LOA) template I can use for my toll-free phone number porting request?
To prevent your request from being rejected by the carrier, we require that all Letters of Authorization (LOA) be in a particular format. Please download th...