Account Management

When would my Free Trial account expire?
Never. Free trial accounts are valid for life. We will delete an account from our system only if we receive a request to close the account from the registe...
What are AUTH ID and AUTH TOKEN, and how can I change them?
Plivo uses an AUTH ID and AUTH TOKEN pair to authenticate your API calls. They are equivalent to a username/password combination. You cannot change the AU...
How can I make a request for the enterprise SLA and support?
For details on enterprise SLA and support, please contact our Sales Team
How can I delete my account with Plivo?
To delete your account please Contact Support and be sure to include your username. Unfortunately, credits are non-refundable, so we suggest that you use ...
I got the following error: “Phone number entered cannot be verified. Try again with another number”. I was able to verify this number in multiple other websites. Why are you not able to verify it?
For security reasons, we are unable to accept certain types of phone numbers (e.g., VoIP phone numbers) to be used for phone verification. Please try using ...
I got the following error: “Your email is not supported. Try again using another e-mail”. I was able to verify this email in multiple other websites. Why are you not able to verify it?
For security reasons, we are unable to accept certain types of email IDs (e.g., disposable email IDs) to be used for account creation. Please try using anot...