Account Management

What is a Free Trial account?
Free Trial accounts lets you try out Plivo voice calls and SMS capabilities for free. Free Trial accounts lets you try out international voice calls and SMS...
When would my Free Trial account expire?
Never. Free trial accounts are valid for life. We will delete an account from our system only if we receive a request to close the account from the registe...
What are AUTH ID and AUTH TOKEN, and how can I change them?
Plivo uses an AUTH ID and AUTH TOKEN pair to authenticate your API calls. They are equivalent to a username/password combination. The Auth ID cannot be cha...
I got the following error: “Phone number entered cannot be verified. Try again with another number”. I was able to verify this number on multiple other websites. Why am I not able to verify it?
For security reasons, we are unable to accept certain types of phone numbers (e.g., VoIP phone numbers) to be used for phone verification. Please try using ...
I got the following error: “Your email is not supported. Try again using another e-mail”. I was able to verify this email in multiple other websites. Why am I not able to verify it on Plivo?
For security reasons, we are unable to accept certain types of email IDs (e.g., disposable email IDs) to be used for account creation. Please try using anot...
What are the types of roles available?
Roles determine the access a user gets to different sections of the console. Plivo provides 5 predefined roles: Owner: This role is assigned automatically...
What permissions does each role have?
Every user in an account has a role associated to them. By default, the user who creates the account is the ‘Owner’ of the account. Make sure you configure ...
How do I add users to manage an account?
To configure roles for a user: Login to console.plivo.com. From your account menu, click Settings. On the Accounts page, click Users. C...
Can I update the roles for existing users?
Yes, you can update roles for already existing users. To update roles: Login to console.plivo.com. From your account menu, click Settings. On ...
When should I configure the user roles for the account?
You can configure the roles when inviting the users to your account. You can also update the roles after adding the users to the account. To update the rol...