Account Management

When would my Free Trial account expire?
Never. Free trial accounts are valid for life. We will delete an account from our system only if we receive a request to close the account from the registe...
What is a Free Trial account?
Free Trial accounts let you try out Plivo voice calls and SMS capabilities for free. Free Trial accounts lets you try out international voice calls and SMS...
What are AUTH ID and AUTH TOKEN, and how can I change them?
Plivo uses an AUTH ID and AUTH TOKEN pair to authenticate your API calls. They are equivalent to a username/password combination. The Auth ID cannot be cha...
How can I make a request for the enterprise SLA and support?
For details on enterprise SLA and support, please contact our Sales Team
How can I disable my account with Plivo?
To disable your account please Contact Support and the request needs to come from the registered email address.  The credits which are remaining at the ti...
I got the following error: “Phone number entered cannot be verified. Try again with another number”. I was able to verify this number in multiple other websites. Why are you not able to verify it?
For security reasons, we are unable to accept certain types of phone numbers (e.g., VoIP phone numbers) to be used for phone verification. Please try using r...
I got the following error: “Your email is not supported. Try again using another e-mail”. I was able to verify this email in multiple other websites. Why are you not able to verify it?
For security reasons, we are unable to accept certain types of email IDs (e.g., disposable email IDs) to be used for account creation. Please try using anoth...
What are the types of roles available?
The following user roles are available for you to assign:  Owner Administrator Developer Finance Analyst Support You can find the roles in...
When do I assign a specific role to a user?
Roles determine the access permission a user gets to different sections of the console. Following are the predefined roles with Plivo: Owner: Assigned au...
What permissions does each role have?
Every user in an account has a role associated to them. By default, the user who creates the account is the ‘Owner’ of the account. Make sure you configure ...