General

What is a Short Code?
A Short Code is a 5 or 6-digit number (e.g., 12345) used to send to and receive SMS messages from mobile phones. Short Codes are allowed for application to...
What is the difference between a Short Code vs a Long Code?
Short codes enable your application to send SMS at 50 messages per second. Conversely, a long code can send 5 message per second. Thus, short codes are perf...
What happens when my short code is audited?
Your Short Code may be subject to an audit by the CTIA or by individual carriers for compliance. Plivo also takes a proactive approach to ensure that your ...
What happens during the carrier approval process?
All short code must be reviewed by mobile carriers before it can be used. There are two levels of approval processes after you’ve submitted your applicatio...
What are the benefits of having a Short Code?
Short Codes are the easiest way businesses can send and receive SMS at scale. With a default base rate of 50 SMS per second (higher rates available upon re...
Can existing short-code be ported to Plivo?
In order to port-in a short code, we need the below details: 1. Transfer the authorisation of short-code in CSCA. The authorisation can be submitted right...
Terms & Condition page to be compliant
For the Terms and Condition page and Privacy policy to be compliant, please follow the below points: Terms & Conditions Carriers insist that specif...
Different types of opt-in and their requirements
Opt-in process for new users: A short description on how new users can opt-in to your services.    This can be any of the following methods: Keyword o...
Best practice guidelines for short-code
In order to help you obtain a short code as quickly as possible, Plivo helps you through the preparation and application process. We make sure you have met ...