General

What is a Short Code?
A Short Code is a 5 or 6-digit number (e.g., 12345) used to send to and receive SMS messages from mobile phones. Short Codes are allowed for application t...
Who do I talk to for help with my Short Code?
Contact our dedicated sales team if you have any questions about anything related to your Short Code. For immediate answers, we may already have your a...
Where do Short Codes come from?
In the US, a central registry called the Common Short Code Administration (CSCA) leases out all the US Short Codes. When you port your Short Code to Plivo,...
What is the difference between a Short Code vs a Long Code?
Long Codes Short Codes What is it? A unique 10-digit phone number that’s tied to an area code.(E.g., +1-415-484-7489) A 5 to 6 digit number that can ...
What happens when my short code is audited?
Your Short Code may be subject to an audit by the CTIA or by individual carriers for compliance. Plivo also takes a proactive approach to ensure that your...
What happens during the carrier approval process?
All short code must be reviewed by mobile carriers before it can be used. There are two levels of approval processes after you’ve submitted your applicati...
What are the benefits of having a Short Code?
Short Codes are the easiest way businesses can send and receive SMS at scale. With a default base rate of 40 SMS per second (higher rates available upon r...
What are Regular vs Vanity short codes?
Random Short Codes are Dedicated Short Codes that are assigned at random to you from the CSCA (Common Short Code Administration); you don’t get a choice in...
Can I use the Short Code prior to or during the carrier approval process?
Unfortunately, Short Codes are not available during the carrier approval process. The carrier approval process is regulated and only allows usage of Sho...
Can Plivo Short Codes be used for machine-to-machine use cases?
Yes, they can. However, all forms of Short Code use need to adhere to the same regulations and application processes. For example, even when the use case...