General

My account is inactive. Do I still get charged rental for my numbers?
Phone number rental fees for inactive accounts depend on the account status. Phone number charges will not incur for accounts that have requested to be de...
Can I use my existing phone numbers at Plivo?
Yes, you can bring your existing phone numbers that you are using with other service providers to Plivo. This is called number porting. Porting numbe...
How and when do I get charged for the phone numbers I purchase?
Plivo’s billing cycle for phone numbers is monthly and starts on the first day of a month. Plivo will charge 00:00 UTC of every month beginning. You wil...
How do I configure a phone number to receive phone calls?
When you receive a call on a Plivo number, Plivo makes an HTTP REQUEST to the answer_url of the application attached to the number. Plivo expects a va...
Why should I submit a proof for purchasing a number?
In some countries, Telecommunications regulators or NRAs (National Regulatory Authority) impose restrictions and conditions on the use of telephone numbers. ...
What kind of Proofs are required to activate a number?
Verification documents can be broadly classified into two categories: Address Documents: Regulations in some countries require the user to provide a vali...
What is a local address document?
The Local Address requirement is an address in the same country or locality where the number is being purchased. If a Local address document is required, the...
What kind of documents are preferred for an Address/Identity verification?
Utility Bills are the most recommended and reliable documents for Address Proof. However, you can also submit the following documents as proof for Address a...
What is a Tax Code while adding the verification details?
It is an alphanumeric code similar to UK’s National Insurance number and USA’s SSN (Social Security Number). In Italy, it is known as a Codice Fiscale.
What types of Phone Numbers require verification?
Below is a list of Countries with Number Types Country Number Type Type of Address Proof of Address Proof of Identity Austria Local Local Yes ...