In some countries, Telecommunications regulators or NRAs (National Regulatory Authority) impose restrictions and conditions on the use of telephone numbers. These are legal restrictions imposed by the Telecommunication Authorities and should be respected at all times to avoid the risk of blocking your Phone Number services.


To check the type of numbers and the countries that require activation, please click here.


In case, a number requires activation, a pop-up will notify the activation requirements before the numbers are purchased.



To have the number activated, submit the required documents on the Verification tab from the console.


The verification documents can also be uploaded using Plivo API. To know more, please click here.


Types of addresses which are valid and accepted by the carriers, can be found here.


In case of any queries, do contact our support team for assistance: https://support.plivo.com/support/home