Opt-in process for new users: A short description on how new users can opt-in to your services.
This can be any of the following methods:
- Keyword opt-in: Text START to 75486 to subscribe to our notifications services.
Web opt-in: Signing up through a web form. Users can subscribe to our notifications services while registering an account through the website or changing your notifications preferences in the account settings.
Paper opt-in: Signing up from filling out a physical paper form at a store/kiosk. Users can subscribe to our notifications services by completing the membership form at XYZ stores.
Similar to terms and conditions page, carriers look for specific language on the opt-in web form. We will need a link to your web form or a screenshot of this form to submit the application. The web form must include the following:
Opt-out and help keywords in BOLD letters.
- The short code which will be used to send SMS messages.
- The frequency at which the end users will receive messages.
- List of participating carriers.
For example, this is what the web page should contain:
Keywords are mandatory for all services on shot code. The service must support keywords for opt-in, opt-out and help. When a user texts any of the supported keywords, the service must have an auto response that contains specific language around the messaging frequency and message rates.
Response: Thank you subscribing to Plivo’s notification services. Reply HELP for more information. Reply STOP to cancel. Msg & Data rates may apply. Msg freq may vary per user.
Response: You can email us at email@example.com. Reply STOP to cancel. Msg&Data rates may apply. Msg freq may vary per user.
Response: You have been unsubscribed from xxx and will no longer receive messages. Reply HELP for help. Reply START to resume services.
In case of any queries, do contact our support team for assistance: https://support.plivo.com/support/home