Terms & Conditions
Carriers insist that specific language is present on your publicly-available Terms & Conditions. In your short code application, you must submit the URL to your Terms and Conditions, and it must include the following elements and language:
1. A brief description about what you are using the short-code for.
For example: We send job alerts to users who have registered on our site and opted in to receive SMS job alerts.
2. Opt-in process for new users: A short description on how new users can opt-in to your services. This can be any of the following methods:
- Keyword opt-in: Text START to 75486 to subscribe to our notifications services.
- Web opt-in: Signing up through a web form. Users can subscribe to our notifications services while registering an account through the website or changing your notifications preferences in the account settings.
- Paper opt-in: Signing up from filling out a physical paper form at a store/kiosk. Users can subscribe to our notifications services by completing the membership form at XYZ stores.
3. Opt-out and Help keywords in BOLD including the short code digits.
For example: You can cancel the SMS service at any time. Just text "STOP" to XXXXX. When we receive a "STOP" message, we will send one last confirmation SMS to confirm the subscription status post which no more SMS messages will be sent.
For more information, just text "HELP" to xxxx. When we receive a “HELP” message, we will provide instructions on how to use this service and how to unsubscribe.
4. List of participating carriers
For example: Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, Nextel & Virgin Mobile.
5. The following statement, verbatim:
T-Mobile is not liable for delayed or undelivered messages.
6. A “message and data rate” statement, accompanied by a “message frequency” statement.
For example: As always, message and data rates may apply for any messages sent or received. You will receive approximately 3 messages per week.If you have any questions about your text plan or data plan, please contact your wireless provider.
8. A support email address and phone number that short code message recipients can use to contact you.
Example: Messaging Policy section for a Terms & Conditions page should like below
Plivo offers an SMS messaging service. You can opt-in to our services by texting “START” to 75486. You may choose to opt-in to our SMS messaging service at your own discretion, and you may opt-out at any time. We will communicate with you via SMS for the purposes of service alerts and notifications. We may also send promotional messages.
Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, Nextel & Virgin Mobile. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
As always, message and data rates may apply. You will receive an average of 5 messages per week, but we may occasionally exceed this number in certain circumstances. If you have any questions about your text plan or data plan, please contact your wireless provider.
You can cancel the SMS service at any time. To cancel, text "STOP" to 75486. We will respond with a single SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
In case of any queries, do contact our support team for assistance: https://support.plivo.com/support/home