Porting a number out means moving the phone number from Plivo (current carrier) to another service provider (gaining carrier).
The following steps are to be followed to Port Out a number
Step 1: Contact the gaining carrier and submit the porting request with the Plivo number you wish to port out from Plivo.
Step 2:The gaining carrier will validate the details at their end and then submit the port out request with our carriers.
Step 3:The Plivo support team will reach out to the customer the Plivo number belongs to and either reject or approve the request depending on the response from the customer.
Step 4:In case if there is no response from the customer within 24 hours we will reject the port depending on the type of number(geographic) and country. Please submit a ticket for more information. If the customer indeed wants to port out the number post the rejection then they will have to resubmit the port in request with the gaining carrier.
Step 5:If the port out request is approved by the customer, the number will be removed on the FOC date we get from our carriers.
The reason the number is deleted on the FOC date is to avoid any downtime on the number.
Note: Currently we do not charge any fee for porting out a number.
The port out process stands the same for both local number and a Toll-Free number.
To know the possible rejection reasons of a port out request, click here.
If you have any queries, please reach out to our Support Team.