To begin with a Port in request, you would require a Standard Plivo account.


Following are the 5 steps that are followed for a Port in request:


Step 1: The owner of the number will have to collate the below listed information and create a support ticket with Plivo


Letter of Authorization (LOA): signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized username and service address provided by your current carrier. Sample LOA template and guidelines to fill the LOA are added as an attachment.Based on the service availability or coverage for a number, we may request for a PIN number or the account number for porting the US regular numbers. If you are already aware of this PIN/account number, please include the details in LOA. 


Invoice: It is a copy of the most recent Phone bill, within 30-60 days which contains the account name, authorized username and billing details for the number that you would like to port.



Step 2: Plivo submits the request with the Gaining carrier


Plivo checks your requested phone number for porting eligibility and submits the request to the gaining carrier.

Once the porting request is verified by the Gaining carrier, the request is submitted to the partner carrier (losing carrier).

At this time porting request will be pending with the losing carrier and no further action is required till the losing carrier release the number.



Step 3Gaining carrier reaches out to Losing carrier


Once the losing carrier received the porting request, validation is done to ensure that the request raised a legit one.

This can take anywhere from 5-7 business days, in the usual scenario.



Step 4: Response from the carrier


At this point, you will get an update on whether the porting is approved or rejected.


If it is approved

Plivo will receive a FOC (firm order confirmation/porting date) on when your number will be in service with the new carrier.


If it is rejected


Plivo will reach out to you to resubmit the porting request and reinitiate the 4 step porting process again with the correct details or explanation of the rejection causes.

The best way to prevent your port request from being rejected is to make sure you submit the exact information that your current carrier has on file. It’s always good to contact your current carrier in advance to verify this information.

You can also get the details from the CSR (Customer Service Record). A Customer Service Record (CSR) is a document that contains the service address of the phone number that you would like to port. The CSR is required as proof of phone number ownership for all phone number porting requests.


To know the possible rejection reasons of a port request, click here.



Step 5: Plivo will reach out to you with the FOC/porting date


Plivo will send you an email of your porting date and we will add the numbers 2 days prior to the date of the FOC. At this point, we would recommend you to have the application set up ready for your number to avoid any service interruption or downtime for the newly ported number.


Plivo will send out a confirmation once the port is complete and you can go ahead and start the phone number.




Note: The port in process for a local/international number is the same as that for a Toll-Free number. However, the LOA a Toll-Free number slightly differs.A sample LOA for both - US Local number and Toll-Free number is attached for your reference. 


In case of an international number port request, kindly reach out to our Support Team and we will share the respective LOA that is to be filled.


If you have any queries, please reach out to our Support Team.