A Plivo standard account can be managed by multiple users based on the access provided to each user. Plivo provides 5 predefined roles to all its user which can be enabled from your Plivo account.

The 5 predefined roles provided by Plivo are:

  1. Owner
  2. Admin
  3. Developer
  4. Finance Analyst
  5. Support

Support Role

Can be used for users who need access to Plivo data, and modify settings in the account.

You can enable this from the User tab by creating a new user and granting Support access.

The user who is granted Support access can view the following details:

Phone numbers

Payments and Billing


Application and configuration

The support access user can edit only the Settings of the account. This user will not be able to change the credentials of the account and neither be able to view the pricing details.

In case you face any issues or have any queries, please contact our support team for assistance: https://support.plivo.com/support/home