Authorizing Plivo to view your SMS content helps our customer success teams debug content related delivery issues for your account. 


Messages can be marked as SPAM by the network carriers because of many reasons, content policy violations being the most common of them. Authorizing Plivo to view your SMS content will help our customer success teams:

  1. Suggest changes to your SMS content to abide by regional content policies. 

  2. Help you find a better suited SMS product for your SMS traffic (Long Code, Short Codes, Toll Free etc.)

  3. Raise issues with our downstream carriers to fix unexpected delivery failures.


You can withdraw your consent at any time by navigating to the console SMS settings.


Note: Outbound and Inbound SMS messages for which log redaction has been requested will not be visible to customer success teams regardless of this preference.