In case you do not wish to make use of your Plivo account, you can close your account from the Plivo Console, as outlined below:

You can close your Plivo account only if you are the owner., As an owner of the account, navigate to the account profile section on the Plivo Console and click 'Close Account'.

When you click on close account you will receive a pop-up where the account owner's credentials will be required to confirm the closure of the account.

This process is irreversible and once your Plivo account is closed:

  • All Applications, phone numbers, endpoints, and logs are permanently deleted
  • Credits remaining in the account will be refunded back to your card within 20 business days.
  • Credits in trial accounts will not be refunded.
  • Users invited to manage the account will not be able to access the closed account anymore.

Once a Plivo account is closed, you will not be able to signup using the same email and phone number associated with a closed Plivo account. You will be required to use a different email and a phone number to create a new Plivo account.

Note: Plivo is legally required to retain all identity & address proofs provided by customers, email and phone number information even after the account closure.

In case you face any issue, please contact our support team for assistance: