To make payments to an account:

  • If you are the owner: Login to your account and make the payment.

  • If you are a user: Login to the account you wish to make the payments to, and then make the payment.

Note: 

  • If you are a user to another account, you must have the correct permissions to make payments. For more information about roles and access permissions, see Assigning Roles.

  • If you login to your account and make the payment, the payment will be effective for your account only. 

  • To switch accounts, select the account from the top right corner of the screen.


If you are making your first payment towards the account, you must add a payment method. To add a payment method to the account:

  1. Login to console.plivo.com.

  2. On the Console home page, click ADD CREDITS in the PAYMENT section.

            The Upgrade Account page appears.

  1. Enter your card details. 

  2. In the Recharge Amount field, select the amount you wish to recharge, and then click UPGRADE.


The account is recharged with the amount you selected. Your card details are saved to ease future payments


If you have already configured a payment method

  1. Login to console.plivo.com.

  2. On the Console home page, click ADD CREDITS in the PAYMENT section.

            The Recharge Plan page appear.

  1. In the Select Details & Proceed section, under Recharge with card, select the amount you wish to recharge.

  2. If you have multiple cards added to the account, select the card you wish to charge for the recharge.

  3. Click RECHARGE NOW.

The account is recharged with the amount you selected, and the selected card is charged for the credit.


You may also consider configuring auto recharge. Auto recharge allows you to use your account without ever worrying about making a recharge manually. It credits your account with the amount you configured, automatically. To configure auto recharge:

  1. Login to console.plivo.com.

  2. On the Console home page, click ADD CREDITS in the PAYMENT section.

            The Recharge Plan page appear.

  1. In the Select Details & Proceed section, under Recharge with card, select the card you wish to use.

  2. Under Auto Recharge, select Auto Recharge. 

  3. From the For Amount and the When Balance is below lists, select the amounts and then click UPDATE DETAILS.


Your account is now configured for auto recharge.