To start your Short Code application process, please contact our dedicated sales team. Our dedicated sales team will help you gather the right information for the carrier approval process. Once you submit this application, we will work with you to get the Short Code approved by the carriers. All shortcodes must be approved by the mobile carriers before you can use them on their networks.

Please note that the Short Code setup process requires carrier approval and may take up to 16 weeks from the time of application. Also, carriers require leasing payments upfront with a minimum of 3-month payment intervals. Therefore, all fees are charged upon your application submission and you will be billed for your shortcode from the beginning of the application process onward. In the event that your application is not approved or delayed, we will work with you to edit or resubmit another application.

As well, Plivo does not control carrier regulations and is not in a position to interpret any laws, rules, or regulations. Plivo will work with you and the carrier to help you become compliant, however, it is important that our customer seeks legal counsel on how laws and regulations apply to your company’s specific practices. Also, each carrier reserves the right to suspend Short Code service for any user at any time.

For best practices please visit the following resources: