Plivo’s billing cycle for phone numbers is monthly and starts on the first of every month. Plivo will charge on 1st of every month. You will be billed for the numbers available in your account depending on the monthly rentals, as of that day.

When you purchase a number. There are two charges attached to it:

  1. Monthly Rental Charges 
  2. Set-up charges

Monthly Rental Charges:

All phone number charges are billed on the first of every month. Please note that monthly rental fees are charged regardless of whether the number was used or not. If the phone number was purchased in the middle of a billing cycle, rental fees are charged on a prorated basis. For example, if a number, whose monthly rental is $1, you will be incurred $1 if you purchase the number on 1st of the month. However, if you purchase it on the 18th day of the month, rental fee will only be charged for remaining days of that month.

Calculation of pro-rated charge: (MRC/30)*number of days remaining in the month.

MRC- Monthly recurring charges

Set-up Charges:

This is a one-time fee charged at the time of purchase towards setting up, configuring and provisioning the numbers with our carriers. You will be able to see the set-up charge, if applicable, before procuring the number.

In case of any concerns, do contact our support team for assistance: