In order to port-in a short code, we need the below details:
1. Transfer the authorisation of short-code in CSCA. The authorisation can be submitted right from the customer portal(CSCA) without needing to submit legal documentation.
2. 3-month payment receipt: If the payments were made on quarterly basis, we need 1 receipt. If the payments were made on monthly basis, we need 3 receipts. The receipt has to be recent one with all the correct information.
3. Short code number
Please note that we do not port-in shared short codes.
Once we have all the details, we will submit the campaign with the carriers. It usually takes 4-6 weeks for the port to be completed. For review process, please refer to this article.
In case, you wish to port-in a Short code, do contact our support team.